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- Tasks: Be the go-to person for residents, keeping them updated and resolving issues.
- Company: Join a leading contractor in the social housing sector with a supportive team.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Why this job: Make a real difference in people's lives while enhancing your communication skills.
- Qualifications: Must have RLO experience, a driving licence, and great people skills.
- Other info: Opportunity to work on exciting refurbishment projects in North London.
The predicted salary is between 14 - 18 £ per hour.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Stevenage, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing kitchens and bathrooms refurbishment project.
As Resident Liaison Officer you will be working on a refurbishment project, where you will be accountable for:
- Keep residents informed about project progress, communicating updates and any alterations to the schedule.
- Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff.
- Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
- Foster positive relationships with residents, aiming for high client satisfaction.
- Handle any complaints with professionalism and efficiency.
- Ensure a seamless workflow with minimal disruption during the project.
- Conducting pre-condition surveys and compiling resident profiles, working jointly with kitchen designers and the asbestos surveyor.
- Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
- Maintain meticulous records, adhering to company policies, and safeguard residents’ contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
- Exceptional communication, people skills and the ability to work collaboratively.
- Previous experience as a Resident Liaison Officer (RLO) is essential.
- Reliable, good timekeeping and ability to work independently and as part of a team.
- Ambitious, innovative, and self-motivated.
- Good computer skills and knowledge of Microsoft Office.
- Must have driving license and access to vehicle.
If you possess the required experience and skills, please submit your CV to the job ad today!
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent work, especially in social housing. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and courteous. Role-play common scenarios you might face on the job, like resolving complaints or updating residents, to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and people skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate directly to the responsibilities of the Resident Liaison Officer. We’re looking for examples of how you’ve handled resident communications and resolved issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Build Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the refurbishment project and be ready to discuss how your experience aligns with keeping residents informed and managing schedules.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Prepare examples from your past experiences where you successfully resolved issues or fostered positive relationships with residents. This will demonstrate your ability to handle complaints and maintain client satisfaction.
✨Be Ready to Discuss Problem-Solving
Think of scenarios where you've had to manage conflicts or unexpected changes in a project. Be prepared to explain how you approached these situations, as this will highlight your professionalism and efficiency in maintaining a seamless workflow.
✨Demonstrate Your Team Spirit
Since you'll be working closely with both residents and site teams, it's important to show that you can collaborate effectively. Share examples of how you've worked as part of a team in the past, and emphasise your reliability and good timekeeping skills.
