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- Tasks: Be the go-to person for residents, managing schedules and resolving issues.
- Company: Join a leading contractor in the social housing sector focused on refurbishment projects.
- Benefits: Enjoy a competitive salary, car allowance, and support for career growth.
- Why this job: Make a real impact in your community while building strong relationships.
- Qualifications: Experience as a Resident Liaison Officer and excellent communication skills are essential.
- Other info: This is a 1-year fixed-term contract based in Slough.
The predicted salary is between 25600 - 38400 £ per year.
Resident Liaison Officer – Slough 1 year Fixed term contract 32k + car or car allowance We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Slough. Based on site in Slough you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment decarbonisation project so knowledge of this will be useful. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months + Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we’d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of planned maintenance projects, especially in social housing. This knowledge will help you engage more effectively with both residents and the site team during your interactions.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your communication skills by preparing for potential role-play scenarios during interviews. Practice how you would handle resident complaints or facilitate discussions between stakeholders to showcase your problem-solving abilities.
✨Tip Number 4
Research the company’s previous projects and their approach to decarbonisation. Being knowledgeable about their work will not only impress during interviews but also show your genuine interest in contributing to their mission.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Resident Liaison Officer, especially in planned maintenance projects. Use specific examples that demonstrate your communication skills and ability to handle resident complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the social housing sector. Mention your knowledge of refurbishment decarbonisation projects and how you can contribute to minimising disruption for residents.
Highlight Relevant Skills: In your application, emphasise your IT proficiency and adaptability to on-site operations. Make sure to mention your strong interpersonal skills and proactive attitude, as these are key requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Build Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Be prepared to demonstrate your ability to communicate effectively with various stakeholders during the interview. Use examples from your past experiences where you successfully handled resident complaints or facilitated communication between teams.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in planned maintenance projects. Share specific examples of your role as a Resident Liaison Officer and how you contributed to the success of those projects. This will show that you understand the responsibilities and challenges of the position.
✨Demonstrate Proactivity
Employers are looking for candidates who can work independently and take initiative. Prepare to discuss situations where you proactively addressed issues or improved processes. This will illustrate your proactive attitude and ability to minimise disruption for residents.
✨Familiarise Yourself with Decarbonisation Projects
Since this role involves a refurbishment decarbonisation project, it’s beneficial to have some knowledge in this area. Research decarbonisation practices and be ready to discuss how you can contribute to these efforts. Showing your understanding of current trends in social housing will set you apart.
