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For Companies At a Glance
- Tasks: Engage with tenants and assist in managing property works.
- Company: Build Recruitment connects top talent with leading organisations in the built environment.
- Benefits: Enjoy a competitive salary, car, fuel card, holiday pay, and pension.
- Why this job: Make a real impact in social housing while developing your customer service skills.
- Qualifications: Customer service experience and a driving licence are essential; social housing experience preferred.
- Other info: Join a supportive team that values your career growth and offers ongoing guidance.
I am looking for a Resident Liaison Officer to join a housing association in Gloucestershire. This is a temporary vacancy lasting 3 months.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Daily Responsibilities for the Resident Liaison Officer:
Correspond with tenants daily to deal with any complaints/enquiries
Liaise with residents regarding when tradesmen will require to go in and out of the property
Report back to management regarding anything that requires action
Requirements:
Experience in the role of RLO/TLO (Required)
Own vehicle to commute to site daily (Preferred)
DBS Check
Experience working within a social housing xiskglj setting and on Retrofit projects
If you are interested in this Resident Liaison Officer role, apply online now or contact Chelsie Fowler at Build Recruitment on (phone number removed) // (url removed)
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the challenges and needs of tenants can help you stand out during interviews, as it shows your commitment to the role and the community.
✨Tip Number 2
Network with professionals in the housing and construction industries. Attend local events or join online forums to connect with others who may provide insights or even referrals for the Resident Liaison Officer position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or improved tenant satisfaction, as this will be crucial for the role.
✨Tip Number 4
Research Build Recruitment and their clients. Knowing their values and the types of projects they handle will allow you to tailor your conversations and demonstrate your genuine interest in working with them.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Resident Liaison Officer position. Tailor your application to highlight relevant experience in customer service and social housing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles that involved liaising with tenants or managing customer service tasks. Use specific examples to demonstrate your skills and how they relate to the job.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are interested in the role and how your background makes you a suitable candidate. Mention your driving licence as it is essential for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Build Recruitment
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled tenant concerns or resolved issues. This will demonstrate your ability to connect with residents and manage their expectations.
✨Familiarise Yourself with Social Housing
Since experience in social housing is essential for this role, make sure you understand the key challenges and regulations within this sector. Research common issues faced by tenants and be ready to discuss how you would address them during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of potential scenarios you might encounter as a Resident Liaison Officer and prepare your responses, focusing on your approach to communication and resolution.
✨Demonstrate Your Organisational Skills
The role involves administrative tasks and processing paperwork, so highlight your organisational skills. Discuss any tools or methods you use to stay organised and ensure that you can manage multiple tasks effectively, especially when liaising with trades and tenants.
