Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and schedule repair appointments while ensuring customer satisfaction.
- Company: Join a thriving social network focused on community and support.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and volunteering days.
- Why this job: Make a real impact by helping people and building relationships in a dynamic environment.
- Qualifications: Strong communication skills and customer service experience are essential; social housing experience preferred.
- Other info: Full-time office role with immediate hiring for two positions.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Repairs Scheduler / Repairs Planner – Safer Homes (Temporary, 3 months)
Location: W105BN – Office-based, full time (37 hours per week)
Pay Rate: £14.33 per hour PAYE rate or £18.50ph Umbrella rate
We are seeking an organised and proactive Scheduler/Planner to join our team on a temporary 3-month contract. This is a fantastic opportunity for someone with strong coordination and communication skills to support the effective planning of works, ensuring operatives are in the right place, at the right time, to deliver a seamless and customer-focused service.
Key Responsibilities
Oversee diaries, schedule works, and manage workloads to ensure all tasks are completed daily.
Optimise resources by allocating jobs effectively to maximise productivity and first-time fix rates.
Engage with customers in a timely and professional manner to arrange, adjust, or follow up on appointments, ensuring excellent service and sensitivity to vulnerabilities.
Allocate unscheduled jobs and manage emergency repairs in line with SLAs.
Liaise with suppliers and contractors for timely delivery of materials and equipment.
Carry out administrative tasks, including updating job stages, generating reports, issuing legal letters, and managing communications.
Work collaboratively with system administrators to resolve system issues promptly.
Undertake any other duties commensurate with the role.
Skills & Experience Required
Proficient in Microsoft Office (Outlook, Word, Excel).
Strong organisational skills with the ability to prioritise in a fast-paced environment.
Excellent communication skills, able to engage with a wide range of stakeholders.
Ability to follow procedures and comply with policies, legal, and health & safety requirements.
Experience handling No Access issues effectively.
A commitment to delivering high levels of customer service and demonstrating organisational values and behaviours.
Repairs Scheduler employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the specific challenges and needs of this industry will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a great telephone manner, consider role-playing scenarios with friends or family to build your confidence in handling complex customer interactions.
✨Tip Number 3
Research common repair issues in social housing. Being able to discuss these topics intelligently will not only impress your interviewers but also show that you can diagnose and address customer needs effectively.
✨Tip Number 4
Network with professionals in the field. Attend local events or join online forums related to social housing and repairs. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Repairs Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and scheduling. Emphasise any previous roles where you managed appointments or worked with clients, as this will show you understand the demands of the Repairs Scheduler position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help people and your positive attitude. Mention specific examples from your past experiences that demonstrate your strong communication skills and ability to handle complex situations.
Showcase Attention to Detail: Since attention to detail is crucial for this role, ensure your application is free from errors. Double-check your documents for spelling and grammatical mistakes, and make sure all information is accurate and up-to-date.
Highlight Relevant Skills: In both your CV and cover letter, highlight skills such as effective communication, problem-solving, and relationship-building. These are essential for managing relationships with clients, customers, and operatives in the Repairs Scheduler role.
How to prepare for a job interview at Build Recruitment
✨Showcase Your Communication Skills
As a Repairs Scheduler, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively communicated with clients or colleagues in previous roles.
✨Highlight Your Customer Service Experience
Since the role involves dealing with demanding customers, be prepared to discuss your customer service background. Provide specific instances where you successfully resolved issues or maintained customer satisfaction, especially in challenging situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial for managing schedules and updates. Bring up experiences where your meticulous nature helped prevent errors or improved processes. You might even mention how you keep track of multiple tasks simultaneously.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly regarding complex repairs or scheduling conflicts. Think through potential scenarios beforehand and outline how you would handle them, focusing on your strategic thinking and resource management.
