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- Tasks: Respond to resident repair requests and schedule appointments for repairs.
- Company: Join a dynamic team focused on delivering excellent customer service in repairs management.
- Benefits: Earn £16.50 per hour with opportunities for growth and development.
- Why this job: Be the hero who solves problems and keeps customers happy while working in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
- Other info: Immediate start available; perfect for students looking for flexible work.
Position: Repairs Planner Location: Kingston, KT1 3GZ Salary: £26k to £28k per annum. Perm position / 40 hours per week. Contract : Perm The Post The Planner\’s main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative\’s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have. Main Responsibilities Consistently demonstrate high levels of customer service standards and professional relationship with all customers. Inputting & updating works orders on to the “Service Manager” IT system and issuing those works orders to operatives/sub-contractors. Make outbound calls to update customers on progress and complete customer satisfaction surveys. Ensuring operatives diaries are updated, and maintained at all times . Booking work on a reactive and planned basis, liaise with the client and your team Manage communications via E-mail in Microsoft Outlook / telephone / face to face Working from bespoke scheduling systems, excel , Microsoft and teams Complaint jobs to be managed and customer updated frequently. Maintaining good communication skilled with customer, client , operative and other team members General duties As required, to attend training sessions, conferences and staff meetings in line with our commitment to Investors in People. To be self servicing in the area of administrative functions. To be flexible with regard to working hours where requested (occasional evening and weekend work may be necessary). Person Specification Experience of working with the public in a customer focused environment. Excellent verbal and written communication skills, telephone skills and interpersonal skills. Excellent planning, scheduling and organisational skills. Personal attributes and skills Experience of working in the construction industry. Experience of working at administrator level. With a good understanding of all computer programmes as mentioned above. Experience of managing complaints queries. Please apply or Call Leah Seber at Build Recruitment for more information Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer. TPBN1_UKTJ
Repairs Planner employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarize yourself with common repair issues and their solutions. This knowledge will help you diagnose problems quickly during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Being able to showcase your ability to manage demanding customers will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and customer service standards. Aligning your answers with their expectations during the interview will show that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed repairs or customer complaints. This will provide concrete evidence of your skills and problem-solving abilities.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Repairs Planner position. Understand the key responsibilities and required skills, such as customer service excellence and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, repairs management, or scheduling. Use specific examples that demonstrate your ability to handle complex repair requests and maintain customer satisfaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the company's needs. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing customer inquiries and scheduling repairs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Build Recruitment
✨Show Your Customer Service Skills
Since the role involves responding to resident repair requests, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult customers or complex situations in the past, showcasing your ability to maintain a positive attitude and resolve issues effectively.
✨Familiarize Yourself with Repair Processes
Understanding the basics of repair processes will give you an edge. Research common repair issues and solutions, and be ready to discuss how you would diagnose and allocate repairs. This shows that you're proactive and knowledgeable about the role.
✨Highlight Your Organizational Skills
As a Repairs Planner, you'll need to manage multiple tasks simultaneously. Be prepared to discuss your organizational strategies and tools you use to keep track of appointments and updates. Mention any experience with scheduling systems or software that could be relevant.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage with both clients and team members effectively.
