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- Tasks: Respond to resident repair requests and schedule appointments for repairs.
- Company: Join a dynamic team focused on delivering excellent customer service in repairs management.
- Benefits: Earn £16.50 per hour with opportunities for growth and development.
- Why this job: Be the hero who solves problems and keeps customers happy while working in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
- Other info: Immediate start available; perfect for students looking for flexible work.
Repairs Planner Location: Hammersmith – W6 9EA Salary: £16.50ph Umbrella Pay Looking to hire ASAP / Available Positions: 1 Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appro…
Repairs Planner employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Familiarize yourself with common repair issues and their solutions. This knowledge will help you diagnose problems quickly during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Being able to showcase your ability to manage demanding customers will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and customer service standards. Aligning your answers with their expectations during the interview will show that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed repairs or customer complaints. This will provide concrete evidence of your skills and problem-solving abilities.
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Repairs Planner position. Understand the key responsibilities and required skills, such as customer service excellence and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, repairs management, or scheduling. Use specific examples that demonstrate your ability to handle complex repair requests and maintain customer satisfaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the company's needs. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing customer inquiries and scheduling repairs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Build Recruitment
✨Show Your Customer Service Skills
Since the role involves responding to resident repair requests, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult customers or complex situations in the past, showcasing your ability to maintain a positive attitude and resolve issues effectively.
✨Familiarize Yourself with Repair Processes
Understanding the basics of repair processes will give you an edge. Research common repair issues and solutions, and be ready to discuss how you would diagnose and allocate repairs. This shows that you're proactive and knowledgeable about the role.
✨Highlight Your Organizational Skills
As a Repairs Planner, you'll need to manage multiple tasks simultaneously. Be prepared to discuss your organizational strategies and tools you use to keep track of appointments and updates. Mention any experience with scheduling systems or software that could be relevant.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage with both clients and team members effectively.
