At a Glance
- Tasks: Be the face of our organisation, connecting with residents and resolving issues in your community.
- Company: Join a dynamic team focused on customer service and community engagement.
- Benefits: Competitive salary up to £35,000, flexible working, and opportunities for personal growth.
- Other info: Enjoy a supportive environment with room for career advancement.
- Why this job: Make a real difference in people's lives while enjoying a mobile work lifestyle.
- Qualifications: Strong communication skills, problem-solving abilities, and a full UK driver's licence required.
The predicted salary is between 31500 - 38500 £ per year.
This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.
Requirements:
- Full UK Drivers Licence
- Excellent customer service skills, with strong communication and relationship building abilities.
- The capability to plan and manage your workload effectively without high levels of supervision.
- Confidence using mobile technology to work ‘on the go’.
- Strong resource and time management skills, with the ability to prioritise and deliver value for money.
- Experience working in an environment of legislative and organisational change.
- Proven problem solving and decision making skills.
- Resilience when handling challenging situations and delivering sustainable outcomes.
- Experience in analysing data and drawing informed conclusions.
This is not an operational position and does not involve the day-to-day running of the business. The role requires approximately 1–2 hours during the first month for the initial setup.
Field Customer Liaison Specialist in Redruth employer: Build Recruitment
Build Recruitment is an excellent employer, offering a supportive work culture that values employee development and growth. With competitive salaries, overtime opportunities, and the provision of a company van, employees can enjoy a fulfilling career while working on diverse projects across the beautiful regions of Devon and Cornwall, including schools and hospitals.
StudySmarter Expert Advice🤫
We think this is how you could land Field Customer Liaison Specialist in Redruth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Build Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Build Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Customer Liaison Specialist in Redruth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Build Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Build Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Build Recruitment!
How to prepare for a job interview at Build Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
