At a Glance
- Tasks: Be the go-to person for residents, managing queries and scheduling appointments during property works.
- Company: Build Recruitment, a leader in connecting talent with top organisations in the built environment.
- Benefits: Competitive salary, mileage reimbursement, and a supportive work environment.
- Other info: Dynamic role with opportunities for career growth in the housing sector.
- Why this job: Make a real difference in residents' lives while gaining valuable experience in property maintenance.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association, who are looking for a Resident Liaison Officer covering Petersfield.
Our client is looking for someone with experience of property maintenance and customer service to be liaising with tenants and workforce on site, whilst works are being completed.
Key responsibilities will include:
- Acting as the main point of contact for residents regarding access issues and general enquiries relating to the works.
- Scheduling appointments with residents based on dates provided by the Site Manager.
- Updating trackers and programmes with confirmed appointments, access arrangements, and any issues encountered.
- Conducting regular visits to properties in and around the Petersfield area.
A laptop and mobile phone will be provided. As this is a resident-facing role, the successful candidate will be required to work on-site. The role will also require the use of own vehicle for daily property visits. Mileage will be reimbursed at 55p per mile.
Requirements (Skills & Qualifications):
- Excellent communication skills
- Understanding around maintenance and construction would be beneficial
- Ability to work under pressure
- IT Literate
- Experience of working in the Social housing sector would be beneficial
- Full UK driving licence essential
Please apply or contact Chelsie Fowler at Build Recruitment for further details.
We’ll take the time to understand your career history and motivations for a new role. We’ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We’ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Resident Liaison Officer in Petersfield employer: Build Recruitment
Build Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Resident Liaison Officer in Petersfield, you will benefit from competitive remuneration, mileage reimbursement, and the opportunity to engage directly with residents, making a meaningful impact in the community. With a commitment to understanding your career aspirations and providing ongoing support, Build Recruitment stands out as a partner in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Petersfield
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news related to them. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and approachable. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the role is right for you. Think about what you want to know about the team, the projects, and the company culture.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Resident Liaison Officer in Petersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in property maintenance and customer service, as these are key for this position. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills:Since this role involves liaising with residents, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, give examples of how you've effectively communicated in past roles. We want to know you can handle those resident queries with ease!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated throughout the process, so you won’t miss a beat!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of property maintenance and customer service. Familiarise yourself with common issues residents face during construction works, as well as how to effectively communicate solutions. This will show that you're not just a good communicator but also someone who understands the technical side of the role.
✨Practice Your Communication Skills
Since this role is all about liaising with residents, practice articulating your thoughts clearly and confidently. You might want to role-play potential scenarios with a friend or family member, focusing on how you'd handle resident queries or complaints. This will help you feel more at ease during the actual interview.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of appointments and issues. Bring examples of how you've successfully scheduled visits or handled multiple tasks in previous roles. This will demonstrate your ability to work under pressure and stay organised, which is crucial for a Resident Liaison Officer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the types of projects you'll be involved in, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
