At a Glance
- Tasks: Be the go-to person for residents during roofing and solar projects.
- Company: Join a leading Social Housing Contractor making a difference in communities.
- Benefits: Earn £20 per hour or £31,000 per year with flexible opportunities.
- Other info: Immediate start available; great chance for career growth in a supportive team.
- Why this job: Make a real impact by connecting with residents and improving their homes.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20 - 20 £ per hour.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate.
Key Responsibilities
- Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works.
- Build and maintain positive relationships with tenants, leaseholders and client representatives.
- Carry out resident consultations prior to works commencing.
- Arrange appointments and access to properties where required.
- Keep residents informed of programme dates, progress updates and any changes to scheduled works.
- Handle resident queries, concerns and complaints professionally and efficiently.
- Produce and distribute resident communication materials, including letters and newsletters.
- Conduct satisfaction surveys and gather customer feedback.
- Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project.
RLO - Medway employer: Build Recruitment
Join a dynamic and supportive team as a Resident Liaison Officer in Medway, where your role will be pivotal in enhancing community relations during our roofing and Solar PV projects. We pride ourselves on fostering a collaborative work culture that prioritises employee development and offers competitive pay, alongside opportunities for both temporary and permanent positions. With a focus on meaningful engagement and customer satisfaction, you'll find a rewarding environment that values your contributions and encourages professional growth.
