At a Glance
- Tasks: Coordinate repairs, manage appointments, and ensure timely completion of works.
- Company: Join a supportive team in a fast-paced environment.
- Benefits: Temp-to-perm role with potential for career growth.
- Other info: Perfect for organised individuals who thrive in busy settings.
- Why this job: Make a real difference by ensuring smooth repair processes for residents.
- Qualifications: Experience in planning, scheduling, or administration with strong communication skills.
Repairs PlannerLocation: Loughton, IG10 Contract: Temp to Perm Working Hours: Monday to Friday, 8:00am–5:00pm We are currently recruiting for an organised and customer-focused Repairs Planner to join a busy and supportive team. This is a fast-paced role where you will be responsible for coordinating repairs, managing appointments and ensuring works are planned effectively and completed within agreed deadlines and timescales. The RoleAs a Repairs Planner, you will work closely with residents, clients, operatives and internal teams to ensure the smooth coordination of repair works. You will be responsible for keeping all parties informed throughout the process while maintaining accurate records and delivering excellent customer service. Key Responsibilities Prepare, review and monitor appointments, visits and job completions. Coordinate repair works and ensure deadlines and timescales are met. Take responsibility for planning, administration and customer liaison for assigned projects. Liaise with residents, clients, operatives and internal teams. Provide regular updates via telephone and email. Log new repair jobs accurately onto internal systems. Arrange Validation Surveys and Post-Inspection Surveys with residents. Respond to client queries regarding property access. Generate and issue correspondence to residents throughout the job process. Monitor shared inboxes and respond to queries within agreed service levels. Attend client meetings when required. Maintain accurate records and provide administrative support to the wider team.About YouTo be successful in this role, you will ideally have: Previous experience as a Repairs Planner, Planner, Scheduler, Administrator or within a similar coordination role. Experience working within a fast-paced environment. Previous customer-facing experience. Excellent communication and customer service skills. Strong organisational skills and excellent attention to detail. The ability to manage a busy workload and prioritise tasks effectively. Good IT skills, including Microsoft Outlook, Excel and Word. Experience using a planning or scheduling system. Experience using Total Mobile or a similar system would be advantageous.This is an excellent temp-to-perm opportunity for an experienced and organised individual looking to join a busy and fast-paced team
Repairs Planner in Loughton employer: Build Recruitment
Join a reputable social housing contractor in Havant, where you will be part of a dedicated team committed to delivering high-quality repairs and maintenance services. With competitive pay at £18.70 per hour and a Monday to Friday schedule, this role offers a stable work environment and the chance to contribute to meaningful community projects. The company fosters a supportive culture that values teamwork and prioritises employee growth, making it an excellent employer for those seeking a rewarding career in skilled labour.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner in Loughton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Build Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Build Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Repairs Planner in Loughton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Build Recruitment.
How to prepare for a job interview at Build Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Build Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Build Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
