At a Glance
- Tasks: Engage with residents, log queries, and liaise with the engineering team for timely resolutions.
- Company: Join a leading contractor in social housing with a focus on community engagement.
- Benefits: Competitive salary up to £34k, company car or allowance, and supportive work environment.
- Other info: Permanent role with opportunities for personal growth and development.
- Why this job: Be the friendly face that helps residents while making a real difference in their lives.
- Qualifications: Experience in customer liaison preferred; must have a full UK driving licence.
The predicted salary is between 34000 - 34000 £ per year.
Build Recruitment is currently looking for 2 RLOs for a Lead Contractor based in Long Bennington. This is a permanent opportunity, with an expected start date within the next 4 - 5 weeks.
This role would suit someone who has previous experience with Resident / Customer Liaison within social housing. We are open to those from other backgrounds as well. Being able to speak with people face to face and being a friendly face to residents while assisting with any of their queries is essential.
This role will include:
- Logging residents' issues and queries
- Relaying back to the engineering team
- Providing timely responses to resolve any issues
One RLO will be working within the Kitchens & Bathrooms team, and the other role will be working in the Retrofit team. A company car or monthly car allowance will be provided for the successful applicants.
Requirements:
- Must hold a full UK license to drive to properties across the area
- Be customer facing and personable
- Comfortable working alone
Salary: Up to £34k basic, plus car/car allowance.
Hours: 8:30am till 5pm.
If this role is of interest, please reach out today to discuss further!
Customer Liaison Officer - Long Bennington employer: Build Recruitment
Join a supportive and dynamic team as a Customer Liaison Officer in Long Bennington, where your role will be pivotal in enhancing resident satisfaction within social housing. With a focus on employee growth, we offer competitive salaries, a company car or monthly allowance, and a friendly work culture that values open communication and teamwork. This is an excellent opportunity to make a meaningful impact in the community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Long Bennington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for face-to-face interactions. Since this role is all about being personable, practice your communication skills. Role-play with a friend to get comfortable addressing residents' queries.
✨Tip Number 3
Showcase your problem-solving skills. Think of examples from your past experiences where you’ve resolved issues effectively. This will impress the hiring team and show you’re ready for the challenges ahead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Liaison Officer - Long Bennington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience you have in social housing or customer service, and don’t forget to mention your people skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you're excited about this role and how your background makes you a great fit. Keep it friendly and professional, just like we would at StudySmarter.
Showcase Your Communication Skills:Since this role involves face-to-face interaction with residents, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully handled queries in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with social housing issues and the specific challenges residents face. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your People Skills
Since this role is all about being a friendly face for residents, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully resolved conflicts or helped customers. This will highlight your ability to connect with people.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Dress the Part
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. Dress smartly to make a good first impression. It shows respect for the opportunity and sets a positive tone for the conversation.
