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- Tasks: Support residents and manage tenancies in the vibrant Brixton community.
- Company: Join a dedicated local authority focused on housing services.
- Benefits: Enjoy a competitive salary, supportive team, and great local authority perks.
- Why this job: Make a real difference in people's lives while building strong communities.
- Qualifications: Experience in housing management and excellent communication skills required.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 38400 £ per year.
Location: Brixton (local area)
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Full-time
Sector: Local Authority / Housing Services is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.
Key Responsibilities
- Manage a patch of council tenancies, acting as the main point of contact for residents
- Deliver a high-quality, customer-focused housing management service
- Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
- Investigate and manage reports of anti-social behaviour in line with legislation and council policies
- Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
- Work closely with internal teams and external partners to resolve housing-related issues
- Ensure accurate record keeping and case management using housing management systems
Skills & Experience Required
- Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
- Strong knowledge of tenancy management, housing legislation, and best practice
- Excellent communication and interpersonal skills, with the ability to engage effectively with residents
- Ability to manage a varied caseload and work independently in the community
- Strong problem-solving skills and a proactive approach to casework
- Confident IT skills and experience using housing management systems
What's on Offer
- Salary of £32,000 per annum
- Full-time hours: Monday to Friday, 8:00am - 5:00pm
- Opportunity to work with a large, established local authority
- A role making a real difference to local communities
- Supportive team environment with opportunities for development
- Competitive local authority benefits package
Tenancy Officer in London employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those already working as Tenancy Officers. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management. Think about scenarios you've faced in previous roles and how you handled them. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t just apply anywhere; focus on local authorities or housing associations that align with your values. Check out our website for openings and tailor your approach to show why you're the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to the position.
We think you need these skills to ace Tenancy Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting residents and sustaining tenancies. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's managing anti-social behaviour or resolving tenant issues, we want to know how you approach problem-solving in a proactive way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management practices. Familiarise yourself with the specific challenges faced by residents in Brixton, as this will show your commitment to understanding the community you'll be serving.
✨Showcase Your Communication Skills
As a Tenancy Officer, you'll need to engage effectively with residents. Prepare examples of how you've successfully communicated with tenants or resolved conflicts in the past. This will demonstrate your interpersonal skills and ability to handle sensitive situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to tackle issues like rent arrears or anti-social behaviour. Be ready to discuss your approach to these problems and how you ensured a positive outcome for all parties involved.
✨Familiarise Yourself with the Role
Understand the key responsibilities of a Tenancy Officer, such as managing a caseload and conducting estate inspections. Prepare questions about the role and the team dynamics, showing that you're genuinely interested in contributing to their mission of supporting local communities.
