At a Glance
- Tasks: Oversee Social Housing Repairs & Maintenance contracts and manage performance against P&L targets.
- Company: Join a company dedicated to delivering high-quality services in the social housing sector.
- Benefits: Enjoy 25 days annual leave, volunteering leave, and rewards discounts on various services.
- Other info: Proficiency in MSP, Dashboards, and Workday is required for this position.
- Why this job: Lead a high-performing team while fostering client relationships in a pivotal operations role.
- Qualifications: Experience in social housing repairs, contract management, and strong leadership skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking an experienced Operations Manager to oversee local Social Housing Repairs & Maintenance contracts, ensuring the business operates on sound operational and commercial principles. This pivotal role will drive a high-performing culture, foster professional client relationships, and embed a customer-focused ethos across the team. You will provide clear leadership, mentoring, and motivation to the branch team, setting strategic targets and objectives and leading by example.
Key responsibilities include:
- Developing sustainable client and stakeholder relationships
- Ensuring exceptional customer engagement
- Maintaining compliance with health and safety regulations
- Managing performance against P&L targets
- Monitoring KPIs
- Upholding governance and risk management processes
- Embedding company values and procedures through monthly Branch/Contract meetings, annual appraisals and annual staff surveys
If you are passionate about delivering efficient, high quality and high performing services, we would love to hear from you.
Essential Criteria
- Demonstrable strong understanding of the principles of contract/project management
- Experience of effectively leading and managing a team of Technical/Trades/Administrative staff
- Ability to effectively manage, support and resolve personnel issues
- Ability to work productively in a pressurised environment, acting decisively when faced with urgent issues while consistently maintaining a high level of service at all times
- Having a genuine understanding of industry and service delivery to a range of clients
- IT literate utilising Microsoft packages
- Experience of managing in a Social Housing repairs and maintenance role
- Experience of financial and commercial forecasting to include budgeting
- Experience of working towards social value targets
- Experience of developing sustainable client and stakeholder relationships
- A proven track record in achieving, monitoring and managing performance targets
- Excellent communication skills and the ability to influence and challenge internally and externally
- Strong organisational skills and the ability to prioritise workloads to achieve targets
- Ability to proactively manage and analyse data
- Management of complaints which are promptly resolved and dealt with appropriately
- Detailed and up to date knowledge of health and safety practices
- UK full current driving licence
Preferred Criteria
- SMSTS qualification
- HNC/HND Building Studies qualification or equivalent demonstrated experience
- A level 4/5 qualification in Leadership & Management or a willingness to work towards this if required
Benefits
- 25 days annual leave plus bank holidays
- Annual Fun Day a company-wide celebration of your hard work
- Volunteering leave to support community initiatives
- Rewards discounts on groceries, holidays, eye tests, and more
- Family-friendly policies and support
Operations Manager in London employer: Build Recruitment
This company focuses on social housing, providing a supportive environment with family-friendly policies. Located in the UK, they celebrate employee achievements with an annual Fun Day and offer volunteering leave for community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Build Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Build Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Build Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Build Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Build Recruitment:Before hitting send, make sure to tailor your application specifically to Build Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Build Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
