Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents during home works, ensuring they are informed and prepared.
- Company: A community-focused organisation dedicated to excellent customer service.
- Benefits: Permanent contract, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team that values empathy and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Contract: Permanent
Location: North London
The Role
We are looking for a customer-focused Customer Service Representative (CSR) to support residents before and during works carried out in their homes. You will ensure households are fully informed, prepared, and supported, with particular focus on vulnerable residents or those requiring additional assistance. Using a Household Profile Tool, you will help identify individual needs, build flexible appointment schedules, and minimise disruption while delivering a positive resident experience.
Key Responsibilities
- Act as a main point of contact for residents before and during works
- Use household profiling tools to understand and support individual needs
- Build and manage flexible appointments to minimise disruption
- Provide additional support for vulnerable residents or those with disabilities
- Keep residents informed throughout the works
- Respond to queries and concerns in a professional and empathetic manner
- Work in line with client requirements and the company code of conduct
Our Customer Service Ethos
We deliver first-class customer service through:
- Effective communication
- Consultation and involvement
- Empathy and inclusivity
- Clear information and trust
- Innovative and resident-focused solutions
About You
- Experience in a customer service or resident-facing role
- Strong communication and organisational skills
- Confident supporting vulnerable customers
- Calm, professional, and solutions-focused
This role is ideal for someone passionate about delivering inclusive, high-quality customer service and supporting residents through change.
CSR in London employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSR in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help us understand their values and tailor our responses to show we’re a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us articulate our experience in customer service and demonstrate our empathy and communication skills.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows we’re genuinely interested in the role and helps us gauge if the company aligns with our values, especially around supporting vulnerable residents.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a great way to reiterate our enthusiasm for the role and remind them why we’d be a fantastic addition to their team.
We think you need these skills to ace CSR in London
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to support customers, especially those who might need a bit more help.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your experience with household profiling tools or any similar systems that demonstrate your ability to understand and support individual needs.
Keep It Professional Yet Friendly: While we want to see your personality, remember to maintain a professional tone throughout your application. Use clear and concise language, and don’t forget to express empathy and inclusivity, as these are core values for us at StudySmarter.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches the right people and you’ll have access to all the latest updates about your application status!
How to prepare for a job interview at Build Recruitment
✨Know Your Customer Service Ethos
Before the interview, make sure you understand the company's customer service ethos. Familiarise yourself with their values like effective communication and empathy. This will help you align your answers with what they prioritise in a CSR role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially involving vulnerable residents. Think of examples from your past experience where you demonstrated empathy and problem-solving skills. Practising these scenarios can give you the confidence to respond effectively.
✨Showcase Your Communication Skills
As a CSR, strong communication is key. During the interview, focus on articulating your thoughts clearly and professionally. Use active listening techniques to show that you value the interviewer's questions and are engaged in the conversation.
✨Demonstrate Flexibility and Organisation
Highlight your ability to manage flexible appointments and adapt to changing situations. Share examples of how you've successfully organised schedules or managed disruptions in previous roles. This will show that you're ready to minimise disruption for residents.
