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- Tasks: Manage the FM Helpdesk, logging and tracking maintenance requests daily.
- Company: Join a vibrant college environment in Northfleet.
- Benefits: Earn £19.14 per hour with ongoing long-term contract.
- Other info: Great opportunity to develop your career in a supportive educational setting.
- Why this job: Be the go-to person for facilities management and make a real difference.
- Qualifications: Experience in FM helpdesk operations and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Northfleet - college-based (on site)
Hours: 40 hours per week
Pay Rate: £19.14 per hour (Umbrella PAYE)
Contract: Ongoing / long-term assignment
About the Role
We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities. You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved.
Key Responsibilities
- Operate and manage the FM Helpdesk on a day-to-day basis.
- Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels.
- Monitor helpdesk performance and ensure works are delivered within agreed response times.
- Maintain accurate system records to support reporting and audits.
- Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery.
- Support performance monitoring against contractual Key Performance Indicators (KPIs).
- Escalate issues and risks where required to ensure service compliance.
Essential Experience and Skills
- Extensive experience in FM helpdesk operations, covering both PPM and reactive maintenance.
- Proven experience using MRI Evolution.
- A very good understanding of PFI arrangements and associated contractual obligations.
- Strong working knowledge of Key Performance Indicators (KPIs) within a PFI or similar contract environment.
- Strong organisational skills and the ability to manage a high volume of requests.
- Excellent communication and customer service skills.
- High attention to detail and strong IT literacy.
Desirable
- Previous experience working within a college or education environment.
- Experience supporting contract performance and compliance reporting.
Helpdesk Admin in Kent employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Admin in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with helpdesk operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of PPM and reactive maintenance. Be ready to discuss how you've handled similar situations in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your IT skills! Familiarise yourself with MRI Evolution and any other relevant software. If you can demonstrate your tech-savviness during interviews, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Helpdesk Admin in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Admin role. Highlight your experience in FM helpdesk operations and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with PPM and reactive maintenance, and how you can contribute to our college environment in Northfleet.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to showcase your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of FM helpdesk operations, especially around Planned Preventative Maintenance (PPM) and reactive maintenance. Familiarise yourself with MRI Evolution, as it’s a key tool for this role. Being able to discuss your experience confidently will show that you're the right fit.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for facilities-related requests, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively liaised with teams and stakeholders in the past. This will highlight your ability to manage relationships and ensure smooth service delivery.
✨Be Detail-Oriented
Attention to detail is vital in this role, especially when logging and tracking maintenance requests. Bring examples of how you've maintained accurate records in previous positions. This will reassure the interviewers that you can handle the responsibilities of monitoring helpdesk performance and compliance.
✨Understand KPIs and Compliance
Familiarise yourself with Key Performance Indicators (KPIs) relevant to FM helpdesk operations. Be ready to discuss how you've supported contract performance and compliance reporting in the past. Showing that you understand these metrics will demonstrate your capability to contribute to the team's success.