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- Tasks: Manage customer complaints and enhance service delivery in a hybrid role.
- Company: Established contractor in the UK with a focus on customer satisfaction.
- Benefits: Competitive pay of £14.34 per hour and flexible hybrid working.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in the housing sector and strong complaint handling abilities.
- Other info: Join a supportive team and enjoy a dynamic work environment.
The predicted salary is between 12 - 16 £ per hour.
A well-established contractor in the United Kingdom is seeking a Complaints Coordinator to efficiently manage customer complaints. This temporary/ongoing role requires hybrid working, with office attendance on Tuesdays and Thursdays.
Candidates should possess previous housing sector experience and strong complaint handling skills. The position offers a pay rate of £14.34 per hour PAYE.
Join this contractor to make a significant impact on customer satisfaction and service delivery.
Housing Complaints Specialist — Hybrid Role employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Specialist — Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common complaint handling scenarios. We all know that being able to demonstrate your skills in real-life situations can really set you apart from the competition.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can give you a better chance of landing that Housing Complaints Specialist role.
We think you need these skills to ace Housing Complaints Specialist — Hybrid Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous housing sector experience and complaint handling skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the housing sector – we want to understand your experience easily!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your housing sector knowledge. Familiarise yourself with common complaints and resolutions in the industry. This will show that you’re not just a candidate, but someone who understands the nuances of the role.
✨Showcase Your Skills
Prepare specific examples of how you've successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong complaint handling skills effectively.
✨Hybrid Work Readiness
Since this role involves hybrid working, be ready to discuss how you manage your time and productivity when working from home. Share any tools or strategies you use to stay organised and connected with your team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer satisfaction and service delivery. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
