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For Companies At a Glance
- Tasks: Coordinate housing repairs, manage schedules, and ensure excellent customer service.
- Company: Join a supportive team working on an MOD housing contract.
- Benefits: Competitive salary, potential for permanent position, and hands-on experience.
- Why this job: Be the key link in delivering vital housing services and make a difference.
- Qualifications: Administrative experience and strong organisational skills required.
- Other info: Opportunity for career growth in a dynamic environment.
The predicted salary is between 21000 - 26000 £ per year.
Location: PO13 9RX
Type: Temporary to Permanent, Full-time, Office-based
Hours: 8:00am – 5:00pm
Salary: Equivalent to £26,500 per annum (paid hourly/weekly during temporary period)
About the Role
We are looking for a proactive and well-organised Repairs Administrator to join our team supporting an MOD housing contract. This role plays a vital part in the successful delivery of housing repairs and maintenance services, ensuring works are coordinated efficiently and completed to a high standard. This is a temporary-to-permanent position. You will initially be employed on a weekly temp payroll before transferring into a permanent post.
Key Responsibilities
- Liaising with Engineers, Residents, and Clients: Serve as the primary point of contact for residents, engineers, and clients. Coordinate repairs, arrange appointments, and ensure all parties remain fully informed. Handle queries and concerns regarding repair progress, updates, and scheduling.
- System Updates & Record Management: Accurately log all repair requests, updates, progress notes, and completed works. Track outstanding issues and ensure they are driven to resolution. Maintain detailed records of communications, parts orders, and actions taken.
- Ordering Parts & Materials: Identify required components and place orders promptly to prevent delays. Manage deliveries, ensure correct allocation of materials, and maintain stock levels. Liaise with suppliers and contractors to keep inventory organised.
- Customer Service & Communication: Provide clear and timely updates to residents on repair progress or any changes. Resolve concerns professionally and ensure residents feel supported throughout the process. Deliver excellent customer service with a focus on efficiency and satisfaction.
- General Administration: Support the repairs team with scheduling and prioritising urgent cases. Assist with reporting on performance against Service Level Agreements (SLAs). Provide wide-ranging administrative support to the MOD housing contract team.
Key Skills & Attributes
- Proven administrative experience, ideally within property, housing, or maintenance sectors.
- Experience planning repair works or managing engineer diaries.
- Excellent attention to detail and ability to manage multiple tasks simultaneously.
Repairs Admin in Hampshire employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Admin in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property and maintenance sectors. Let them know you're on the lookout for a Repairs Admin role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples where you've provided excellent support or resolved issues efficiently. This will show potential employers that you can handle the demands of the role.
✨Tip Number 3
Stay organised! Use tools like calendars or task management apps to keep track of your applications and follow-ups. This will help you stay on top of your game and ensure you don’t miss any opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great roles, including Repairs Admin positions. It’s a straightforward way to get your application noticed and land that dream job!
We think you need these skills to ace Repairs Admin in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, especially in property or maintenance sectors. We want to see how your skills match the role of Repairs Administrator, so don’t hold back on showcasing your best bits!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and organisational skills, and how they’ll help us deliver top-notch housing repairs.
Show Off Your Communication Skills: As a Repairs Administrator, communication is key. In your application, give examples of how you've effectively liaised with clients or managed queries in the past. We love seeing candidates who can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Build Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Repairs Administrator. Familiarise yourself with the key tasks like coordinating repairs, managing records, and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly.
✨Brush Up on Customer Service
As a Repairs Administrator, you'll be the main point of contact for residents and clients. Think of scenarios where you've provided exceptional customer service. Highlight your communication skills and how you resolved issues effectively to keep everyone informed and satisfied.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of repairs you'll be handling, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
