At a Glance
- Tasks: Be the go-to person for residents during roofing and solar projects.
- Company: Join a leading Social Housing Contractor making a difference in Kent.
- Benefits: Earn £20/hour temporarily or £31,000/year permanently with career growth.
- Other info: Immediate start available with a supportive team environment.
- Why this job: Make a real impact by building relationships and improving community living.
- Qualifications: Experience in social housing and excellent communication skills required.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate.
Key Responsibilities
- Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works.
- Build and maintain positive relationships with tenants, leaseholders and client representatives.
- Carry out resident consultations prior to works commencing.
- Arrange appointments and access to properties where required.
- Keep residents informed of programme dates, progress updates and any changes to scheduled works.
- Handle resident queries, concerns and complaints professionally and efficiently.
- Produce and distribute resident communication materials, including letters and newsletters.
- Conduct satisfaction surveys and gather customer feedback.
- Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project.
- Maintain accurate records and reports using internal systems.
Candidate Requirements
- Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes.
- Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous.
- Excellent communication and customer service skills.
- Strong organisational and administration skills.
- Ability to manage challenging situations and resolve complaints effectively.
- Full UK Driving Licence and willingness to travel across Kent.
- IT literate with experience using Microsoft Office packages.
What's on Offer
- Immediate start available.
- Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options.
- Opportunity to work with a reputable Social Housing Contractor.
- Long-term programme of roofing and Solar PV works.
- Supportive team environment and opportunities for career progression.
If you are an experienced Resident Liaison Officer looking for your next opportunity, we would like to hear from you.
RLO - Medway in Gillingham employer: Build Recruitment
Join a reputable Social Housing Contractor in Medway, where you will be part of a supportive team dedicated to delivering essential roofing and Solar PV projects. With immediate start options and both temporary and permanent roles available, we prioritise employee growth through ongoing training and career progression opportunities, all while fostering a positive work culture that values communication and collaboration with residents and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land RLO - Medway in Gillingham
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Build Recruitment!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Build Recruitment that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace RLO - Medway in Gillingham
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Build Recruitment. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Build Recruitment.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Build Recruitment!
How to prepare for a job interview at Build Recruitment
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Build Recruitment resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the RLO - Medway position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
