At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance service quality.
- Company: Dynamic company focused on exceptional customer service.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Join a fast-paced team with opportunities for personal and professional development.
- Why this job: Make a real difference in customer experiences and drive positive change.
- Qualifications: Experience in customer service and leadership skills required.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking an experienced and customer-focused Customer Complaints Team Leader to oversee a dedicated complaints team within a fast-paced operational environment. This is an excellent opportunity for a motivated leader who is passionate about delivering exceptional customer service and driving continuous improvement.
In this role, you will take ownership of complaint resolution processes, ensuring customers receive timely, fair, and professional outcomes. You will be responsible for supporting team performance, maintaining service standards, and creating a culture of accountability, quality, and customer excellence.
Key Responsibilities- Lead, coach, and support a team responsible for managing customer complaints and enquiries.
- Ensure complaints are investigated thoroughly and resolved within agreed timescales.
- Monitor team performance, productivity, and service quality against key business objectives.
- Analyse trends and recurring issues, identifying opportunities to improve processes and customer experience.
- Provide guidance and escalation support for complex or sensitive customer cases.
- Produce and review performance reports, using data to drive service improvements.
- Conduct regular one-to-one meetings, coaching sessions, and team briefings.
Customer Complaints Team Leader in Essex employer: Build Recruitment
Join a dynamic and supportive team in Basildon, where we prioritise exceptional customer service and continuous improvement. As a Customer Complaints Team Leader, you will benefit from a collaborative work culture that fosters professional growth and development, alongside competitive salary and benefits. Our commitment to employee well-being and accountability makes us an outstanding employer for those seeking a meaningful career in customer service.
