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- Tasks: Support the Contracts Manager and schedule works for engineers in social housing.
- Company: Join a dynamic team focused on improving local communities.
- Benefits: Competitive salary, Monday to Friday hours, and supportive work environment.
- Why this job: Make a difference in people's lives while developing your admin skills.
- Qualifications: Experience in busy admin roles and knowledge of social housing is essential.
- Other info: Great opportunity for career growth and learning in a collaborative setting.
The predicted salary is between 26000 - 29000 £ per year.
Location: Erith, DA8
Working hours: Monday to Friday, 08:00–16:00 or 09:00–17:00
Salary: £26,000–£29,000 per annum (depending on experience)
Main Role & Purpose
- Support the Contracts Manager.
- Schedule works for engineers working on service, repair and planned works across contracts within the social housing / local authority sector.
- Act as a point of contact for anything administration-related.
- Provide second-line support for queries from customers, clients and residents via the Customer Service Team.
- Log all activity from inbound phone calls/emails into the in-house system (training provided) and assist with emergency calls from residents/clients if needed.
- Deliver excellent customer service — clear, concise, polite, and helpful communication at all times.
- Work with Microsoft Office and general office systems.
- Prepare and issue documentation such as job packs, permits, compliance certificates and handover files.
- Liaise with subcontractors to obtain updates, quotes, purchase orders, and completion reports.
- Monitor contract inboxes and allocate tasks to relevant teams in a timely manner.
- Support financial administration, including raising invoices, processing variations, and checking completed works against schedules of rates.
- Maintain accurate records of all works, correspondence, and approvals for audit and compliance purposes.
Candidate / Person Specification
- Previous experience in a busy admin, contact-centre or customer-facing admin role.
- Experience in Social Housing is essential.
- Experience with CRM or in-house database systems.
- Experience scheduling work for multiple engineers / workforce teams.
- Excellent IT skills and confident telephone manner.
- Strong written and verbal communication skills (internal & external).
Contracts Admin in Erith employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Admin in Erith
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Contracts Admin role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experiences where you delivered excellent service, especially in admin roles. We want to see you shine when discussing how you handle queries and support clients!
✨Tip Number 3
Don’t forget to showcase your IT skills! Familiarise yourself with Microsoft Office and any CRM systems you’ve used before. Being able to talk confidently about your tech abilities will definitely give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Contracts Admin role!
We think you need these skills to ace Contracts Admin in Erith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in admin roles, especially in social housing. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contracts Admin role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear, concise, and free of typos. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific responsibilities of a Contracts Admin. Familiarise yourself with common terms and processes in the industry, as well as the tools you'll be using, like CRM systems and Microsoft Office.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and concise communication. Prepare examples of how you've handled customer queries or complaints in the past, showcasing your polite and helpful approach.
✨Be Ready to Juggle Tasks
The job requires scheduling work for multiple engineers, so think of times when you've successfully managed multiple priorities. Be prepared to discuss your organisational skills and how you keep track of various tasks and deadlines.
✨Demonstrate Your Team Spirit
This role is all about collaboration, so highlight your experience working with teams. Share examples of how you've liaised with subcontractors or other departments to get the job done, showing that you're a team player who can contribute positively to the workplace.
