Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls, book appointments, and assist engineers with customer queries.
- Company: Join Build Recruitment, a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy a competitive salary of up to £27k and opportunities for career growth.
- Why this job: Be part of a supportive culture that values customer relationships and teamwork.
- Qualifications: Previous admin experience and excellent communication skills are essential.
- Other info: Flexible working options may be available; apply now to kickstart your career!
The predicted salary is between 21600 - 28800 £ per year.
Customer Service Advisor
Basildon
Permanent, Full Time
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team in Basildon. This is a fantastic opportunity for someone with excellent communication skills and a passion for providing first-class service in a fast-paced environment.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for tenants, handling incoming calls and emails and ensuring that repair and maintenance requests are managed efficiently.
Responsibilities
- Respond to customer calls and emails with professionalism and empathy.
- Diagnose repair requests and schedule appointments using the MSI system.
- Co‑ordinate with operatives and subcontractors to allocate jobs effectively.
- Keep customers updated throughout their repair journey and ensure Service Level Agreements (SLAs) are met.
- Liaise with supervisors and planners to confirm materials, access, and readiness for appointments.
- Record accurate information to support first‑time fixes and excellent service delivery.
- Escalate issues when required and support continuous improvement within the team.
About You
We’re looking for someone who :
Qualifications
- Has experience within social housing, maintenance, or repairs.
- Has proven experience in a customer service or call centre environment.
- Is confident handling high call volumes while maintaining quality and empathy.
- Possesses strong organisational and administrative skills with great attention to detail.
- Is proficient in Microsoft Office and comfortable using CRM systems (experience with MSI is advantageous).
What’s in It for You
- Discretionary Annual Profit Share Bonus
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save Scheme
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Scheme
- Flexible Working & Flexible Bank Holidays
- Cycle to Work Scheme
- Volunteering Days (2 paid)
- Learning & Development Opportunities
- Wellbeing Support including EAP
- Loyalty & Values Awards
- Funded Professional Subscriptions
Our Values
We’re committed to :
- Putting customers first – listening, communicating, and delivering on promises.
- Doing the right thing – acting with integrity and accountability.
- Being passionate – taking pride in solving problems and going the extra mile.
- Growing together – fostering inclusion, collaboration, and innovation.
- Striving for sustainability – making responsible choices that protect people and the planet.
If you’re looking to take the next step in your customer service career within a supportive and purpose-driven environment — we’d love to hear from you.
Apply now or call Leah Seber at Build Recruitment
#J-18808-Ljbffr
Customer Service Advisor employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially in the repairs sector. Understanding typical issues and how to resolve them will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling a large volume of inbound calls, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Research the company and its values. Knowing what they stand for and how they approach customer service will allow you to align your responses with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle difficult customers or situations. This will help you illustrate your problem-solving skills and customer care expertise.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administrative experience and customer service skills. Use specific examples that demonstrate your ability to handle inbound calls and manage customer relationships effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and your understanding of the role. Mention how you can meet the needs of different customer groups and provide excellent service, as outlined in the job description.
Highlight Relevant Experience: In your application, emphasise any experience you have with call handling, booking appointments, or using diagnostic tools. This will show that you are well-prepared for the responsibilities of the Customer Service Advisor position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Build Recruitment
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Customer Service Advisor. Familiarise yourself with their services, values, and any recent news. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Think about times when you resolved issues, handled difficult customers, or went above and beyond to assist someone. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. It shows that you value their input and can help you respond more effectively to questions.
✨Prepare Questions to Ask
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions that demonstrate your interest in the role and the company. For example, you could ask about the team dynamics or how success is measured in the position.
