At a Glance
- Tasks: Engage with residents, address their queries, and liaise with the engineering team.
- Company: Join a leading contractor in social housing with a friendly atmosphere.
- Benefits: Up to £34k salary, company car or allowance, and supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Be the friendly face for residents and make a real difference in their lives.
- Qualifications: Customer liaison experience preferred; must have a full UK driving licence.
The predicted salary is between 34000 - 34000 £ per year.
Build Recruitment is currently looking for 2 Resident Liaison Officers for a Lead Contractor based in Long Bennington. This is a permanent opportunity, with an expected start date within the next 4 - 5 weeks.
This role would suit someone who has previous experience with Resident / Customer Liaison within social housing, but we are open to those from other backgrounds as well. Being able to speak with people face to face and being a friendly face to residents while assisting with any of their queries is essential.
This role will include:
- Logging residents' issues and queries
- Relaying back to the engineering team
- Providing timely responses to resolve any issues
One RLO will be working within the Kitchens & Bathrooms team, and the other role will be working in the Retrofit team.
Company car or monthly car allowance will be provided for the successful applicants.
Requirements:
- Must hold a full UK license to drive to properties across the area
- Be customer facing and personable
- Comfortable working alone
Salary: Up to £34k basic, plus car/car allowance.
Hours: 8:30am till 5pm.
If this role is of interest, please reach out today to discuss further!
Customer Liaison Officer - Long Bennington employer: Build Recruitment
As a Customer Liaison Officer with our Lead Contractor in Long Bennington, you will join a supportive and dynamic team dedicated to enhancing the lives of residents in social housing. We offer competitive salaries, a company car or monthly car allowance, and a work culture that prioritises personal connections and community engagement. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Long Bennington
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about being a friendly face for residents, think about how you can demonstrate your communication abilities during interviews. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to share examples from your past experiences. Whether it's handling customer queries or working independently, have a few stories up your sleeve that highlight your problem-solving skills and customer service prowess.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Liaison Officer - Long Bennington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience in customer liaison or social housing. We want to see how your background fits the role, so don’t be shy about showcasing your skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re excited about the role and how you can be a friendly face for our residents. Let us know what makes you the perfect fit!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need with our residents!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer. Familiarise yourself with social housing issues and how to effectively communicate with residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about being a friendly face for residents, prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or made someone feel heard. This will demonstrate your ability to connect with people.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a resident's complaint or a misunderstanding. Practise your responses to these types of questions so you can showcase your problem-solving skills and your approach to customer service.
✨Dress the Part
Even though it’s a customer-facing role, first impressions matter! Dress smartly but comfortably for the interview. You want to look professional while also being approachable, reflecting the friendly nature of the job.
