At a Glance
- Tasks: Engage with the community, resolve issues, and ensure high service standards.
- Company: Dynamic organisation focused on community engagement and customer satisfaction.
- Benefits: Competitive hourly rate, flexible hours, and potential for contract extension.
- Other info: Enjoy a mobile work environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
Location: 100% Mobile (Within designated Customer Area/Region)
Hourly Rate: £27.81 per hour (PAYE Umbrella)
Contract Length: 6-month contract (Minimum, with potential to extend)
Hours: 35 hours per week, Monday to Friday (9am–5pm with flexibility on start/finish times when required)
Are you a proactive, customer-focused professional who thrives in a mobile, community-facing role? We are seeking a dedicated Customer Liaison Officer to deliver an exceptional, face-to-face service to tenants, homeowners, and shared owners across a designated region.
In this role, you will be the primary visible presence in the community, resolving issues, managing local estates, and coordinating with specialist teams to ensure high standards of safety and service.
Key Responsibilities
- Customer Engagement: Provide a visible, accessible face-to-face service to all residents, acting as the main point of contact and delivering service with a professional, customer-first approach.
- Issue Resolution: Set, track, and ensure the completion of actions with Estate Services, Asset Services, and specialist teams to resolve customer queries and exceed expectations.
- Income & Debt Management: Work proactively to maximize income and reduce outstanding debt within your defined customer area.
- Lettings & Void Management: Deliver a high-quality lettings service that ensures a seamless and welcoming experience for new customers from day one.
- Community & Safety: Address anti-social behaviour, fly-tipping, graffiti, and safeguarding alerts. Complete health and safety compliance actions, including Fire Risk Assessments (FRAs).
- Estate Inspections: Conduct regular estate inspections and take necessary actions to achieve quality, cleanliness, and safety standards.
- Stakeholder & Legal Liaison: Act as the primary contact for local stakeholders, including residents' associations, Local Authority Services, and the police. Attend and present cases at court and manage evictions when required.
- Administration & Performance: Maintain accurate, detailed customer records on internal systems. Manage your own budget, workload, and appointments while using data to monitor and improve performance.
Skills and Experience Required
- Proven experience in a mobile, customer-facing liaison role (housing association, local authority, or property management experience is highly desirable).
- Strong capability to address sensitive issues such as anti-social behaviour, debt management, and safeguarding.
- Excellent organizational skills to manage a mobile workload, coordinate with multiple internal teams, and plan customer visits efficiently.
- Confident communication skills, with experience liaising with external stakeholders like local authorities and the police.
- Ability to work independently in a fully mobile capacity while maintaining accurate digital records and tracking performance metrics.
Customer Liaison Officer in Crewe employer: Build Recruitment
Join a reputable social housing contractor in Havant, where you will be part of a dedicated team committed to delivering high-quality repairs and maintenance services. With competitive pay at £18.70 per hour and a Monday to Friday schedule, this role offers a stable work environment and the chance to contribute to meaningful community projects. The company fosters a supportive culture that values teamwork and prioritises employee growth, making it an excellent employer for those seeking a rewarding career in skilled labour.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Crewe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Build Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Build Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer in Crewe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Build Recruitment.
How to prepare for a job interview at Build Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Build Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Build Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
