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- Tasks: Be the friendly face connecting residents, site teams, and clients on exciting refurbishment projects.
- Company: Join a leading contractor in the social housing sector with a focus on community.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enhancing your communication and problem-solving skills.
- Qualifications: Experience as a Resident Liaison Officer and strong people skills are essential.
- Other info: Enjoy a dynamic work environment with the chance to build lasting relationships.
The predicted salary is between 28000 - 42000 £ per year.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based around Leicester, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Leicester and surrounding areas.
As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for:
- Keep residents informed about project progress, communicating updates and any alterations to the schedule.
- Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff.
- Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
- Foster positive relationships with residents, aiming for high client satisfaction.
- Handle any complaints with professionalism and efficiency.
- Ensure a seamless workflow with minimal disruption during the project.
- Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
- Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
- Exceptional communication, people skills and the ability to work collaboratively.
- Previous experience as a Resident Liaison Officer (RLO) is essential.
- 12 months reliable, good timekeeping and ability to work independently and as part of a team.
- Ambitious, innovative, and self-motivated.
- Ability to work as part of a team; good computer skills and knowledge of Microsoft Office.
- Must have driving license and access to vehicle.
Resident Liaison Officer in Coalville employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Coalville
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison work. Think about how you would handle specific scenarios, like resolving complaints or keeping residents informed. We want you to shine when it comes to showcasing your communication skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Resident Liaison Officer position. We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you!
We think you need these skills to ace Resident Liaison Officer in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience as a Resident Liaison Officer and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've successfully communicated with residents and resolved issues in the past. We love a good story!
Show Off Your People Skills: Since this role is all about communication, make sure to showcase your exceptional people skills in your application. Mention any experiences where you've built positive relationships with clients or residents. We’re looking for someone who can connect with others effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Build Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like keeping residents informed and resolving issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Resident Liaison Officer, exceptional communication and people skills are crucial. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. This will highlight your ability to foster positive relationships with residents and clients.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling a resident's complaint or managing a scheduling conflict. Think through how you would approach these situations calmly and professionally, showcasing your problem-solving skills and flexibility.
✨Demonstrate Your Organisational Skills
Since you'll be managing schedules and maintaining records, it's important to convey your organisational abilities. Bring along examples of how you've kept track of multiple tasks or projects in the past, and be prepared to discuss your methods for staying organised and efficient.
