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- Tasks: Handle calls about housing repairs and provide top-notch customer service.
- Company: Join a supportive team in the heart of Crawley.
- Benefits: Earn £16.22 per hour, with weekly pay and potential for permanent role.
- Why this job: Make a difference by helping residents with their housing needs.
- Qualifications: Experience in social housing or repairs, plus strong customer service skills.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
Job Title: Call Handler
Location: Crawley
Working Hours: Monday to Friday, 08:00 – 17:00
Rate: £16.22 per hour (Umbrella), paid weekly (always paid the following Friday)
Contract Type: Temp to Perm
Job Description:
As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include:
Day-to-Day Duties:
Essential Requirements:
Call Handler employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Don’t forget to prepare some questions for them! It shows you're genuinely interested in the role and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position!
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing or repairs and maintenance. We want to see how your skills match the job description, so don’t be shy about showcasing relevant roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Handler role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this position.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling calls all day. Show us you can get to the heart of the matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and maintenance. Familiarise yourself with common issues residents face and the relevant trades involved. This will help you answer questions confidently and show that you understand the role.
✨Practice Your Customer Service Skills
As a Call Handler, you'll need to provide empathetic and professional service. Role-play common scenarios with a friend or family member to practice how you would handle different types of calls, especially complaints. This will help you stay calm and collected during the real interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage high volumes of calls and keep track of appointments. Think of examples from your past experience where you successfully prioritised tasks or handled multiple requests at once. This will demonstrate your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they handle urgent repairs. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
