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For Companies At a Glance
- Tasks: Handle repair requests and provide top-notch customer service to residents.
- Company: Join a supportive Housing Association in Walton-on-Thames.
- Benefits: Earn £16.12 per hour with a friendly team and full-time hours.
- Why this job: Make a difference in residents' lives while developing your communication skills.
- Qualifications: Previous call handling or customer service experience is a plus.
- Other info: Immediate start available in a dynamic and friendly work environment.
Call Handler – Finsbury Park
£16.22 per hour (Umbrella)
Immediate Start
Basic DBS Asbestos Awareness (UKATA or IATP) Required
We are currently recruiting for a Call Handler to join a busy maintenance and repairs team based in Finsbury Park. This role involves supporting tenants, logging repairs, allocating jobs to engineers and ensuring excellent customer service throughout the process.
This is a fast-paced position ideal for someone with strong communication skills, good attention to detail and previous experience in a call-handling or repairs environment.
Key Responsibilities
• Answer inbound calls from tenants regarding repairs and maintenance issues
• Log all jobs accurately onto the internal system
• Allocate work to engineers based on availability and priority
• Update job notes, schedules and follow-on works when required
• Handle urgent repairs, rescheduling and tenant queries
• Provide excellent customer service at all times
• Liaise with supervisors, planners and operatives to support workflow
Requirements
• Previous call handling or customer service experience (repairs/social housing experience preferred)
• Must hold Asbestos Awareness training – UKATA or IATP
• Basic DBS required (or willing to complete before starting)
• Confident telephone manner and strong communication skills
• Good IT and administrative abilities
• Ability to work under pressure and manage competing tasks
Pay & Benefits
• £16.22 per hour (Umbrella)
• Weekly pay
• Long-term ongoing work
• Immediate start available
• Supportive team environment
Call Handler employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on staying calm under pressure and responding to queries with empathy – it’ll make a huge difference!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it ensures your details go straight to the hiring team, giving you a better chance of landing that call handler role.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous call handling or customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Handler position. Share specific examples of how you've handled similar situations in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, we need to see your strong communication skills in action. Make sure your application is clear, concise, and free of any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Build Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Handler in a Housing Association. Familiarise yourself with common repair issues and how to log requests accurately. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experience where you handled calls or resolved issues effectively. Be ready to discuss how you remained calm under pressure and dealt with challenging situations.
✨Brush Up on IT Skills
As you'll be using housing and repairs management systems, it’s a good idea to review any relevant software you’ve used before. If you’re familiar with similar systems, mention that during the interview to highlight your adaptability and tech-savviness.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team environment and how they handle repair requests. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.
