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- Tasks: Be the voice that helps residents with their housing repair needs.
- Company: Join a supportive Housing Association in Walton-on-Thames.
- Benefits: Earn £16.12 per hour with a friendly team and full-time hours.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous call handling or customer service experience is a plus.
- Other info: Enjoy a dynamic work environment with an immediate start available.
Call Handler Housing Association Repairs
Walton-on-Thames
Monday to Friday, 8:00am 5:00pm
16.12 per hour (Umbrella PAYE)
We are currently seeking an experienced Call Handler to join a Housing Association based in Walton-on-Thames. This is a key role in supporting residents by handling repair requests and providing excellent customer service.
Role Responsibilities:
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Act as the first point of contact for tenants regarding housing repairs and maintenance issues.
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Log repair requests accurately and schedule appointments with contractors.
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Provide updates to residents on progress and ensure service levels are met.
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Handle general enquiries with professionalism and empathy.
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Work closely with internal teams to resolve issues efficiently.
Requirements:
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Previous call handling or customer service experience (preferably within housing, facilities, or repairs).
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Strong communication skills with the ability to remain calm under pressure.
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Good IT skills and ability to use housing/repairs management systems.
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A proactive and problem-solving approach.
Offer:
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£16.12 per hour (Umbrella PAYE).
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Full-time, Monday to Friday (8am 5pm).
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Immediate start available.
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Friendly and supportive team environment.
Call Handler employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Make sure you research the Housing Association before your interview. Knowing their values and recent projects can help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common call handling scenarios. Think about how you'd respond to a tenant's repair request or a complaint. This will help you feel more confident and prepared when it comes to demonstrating your skills.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Share specific examples of how you've handled difficult situations in the past, especially if they relate to housing or repairs.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our friendly team.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous call handling or customer service experience. We want to see how your skills match up with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and how your proactive approach can benefit our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and empathetically, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler in a Housing Association. Familiarise yourself with common repair issues and how to log requests. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. Think of examples from your past experience where you handled customer queries or resolved issues effectively. This will demonstrate your ability to remain calm and professional under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling an upset tenant or managing multiple repair requests. Prepare by thinking through how you would approach these scenarios, focusing on empathy and problem-solving.
✨Highlight Your IT Proficiency
As you'll be using housing and repairs management systems, be prepared to discuss your IT skills. If you've used similar systems before, mention them! If not, express your willingness to learn quickly and adapt to new technologies.
