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- Tasks: Lead contract administration and support engineers while ensuring excellent customer service.
- Company: Build Recruitment, a dynamic company based in Erith.
- Benefits: Competitive salary up to ÂŁ29,000pa and a supportive work environment.
- Why this job: Join a team where your organisational skills make a real difference.
- Qualifications: Strong communication skills and a knack for organisation.
- Other info: 40 hours per week with opportunities for growth.
The predicted salary is between 20800 - 29000 ÂŁ per year.
Build Recruitment are currently recruiting for a Contract Administrator, based in Erith, DA8, on a permanent basis. The Contract Administrator is the administration lead for their designated contracts. They will be expected to have a full understanding of all aspects of the contract, from KPI requirements to scheduling works for Engineers. You will also provide a second point of contact to support our Customer Service Representatives within our Customer Services Centre as well as liaising with them for all contract requirements and what is expected of them specifically regarding their contracts.
Hours – 40 per week
Pay – up to £29,000pa
- To take a lead role in effectively organising the schedule for engineers (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
- To be the single point of contact for anything administration related within your assigned contracts.
- To provide the second point of contact support for all queries from customers, clients and residents via the Customer Service Representatives.
- Provide excellent customer service skills to our customers, clients and residents – ensuring that you are at all times clear, concise, polite and helpful.
- Record all activity from inbound phone calls/emails within the in-house system as “Communication Events”; ensure all details are accurately noted.
- To ensure all customer/resident details are up to date and relevant within the in-house system including checking post codes, contact numbers and resident names.
- Liaise with the Customer Services’ Team as necessary to effectively and quickly resolve queries and issues from customers, clients and residents.
- Actively review and contribute to the maintenance of inhouse documents ensuring they are up to date with relevant information.
If this role is of interest and you would like further information, please reach out to discuss. Role starting – as soon as possible.
Contract Admin in Bexley employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Admin in Bexley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their contracts. Show them you know your stuff about KPI requirements and scheduling – it’ll impress them and show you’re serious about the role.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Contract Administrator. Being clear, concise, and polite will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Contract Admin in Bexley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your experience with contract management, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be clear, concise, and show us your enthusiasm for the position and our company.
Showcase Your Communication Skills: Since this role involves liaising with customers and clients, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey information clearly and politely!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Build Recruitment
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of the contracts you'll be managing. Familiarise yourself with the key performance indicators (KPIs) and any specific requirements. This will show your potential employer that you're ready to take charge and can handle the responsibilities of the role.
✨Demonstrate Your Customer Service Skills
Since this role involves liaising with customers, clients, and residents, prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you handled difficult situations and ensured clear communication.
✨Showcase Your Organisational Skills
As a Contract Administrator, you'll need to manage schedules and ensure compliance. Bring examples of how you've successfully organised tasks or projects in previous roles. Highlight any tools or methods you used to keep everything on track.
✨Prepare for Team Collaboration Questions
You'll be working closely with Customer Service Representatives and other team members. Think about times when you've collaborated effectively in a team setting. Be prepared to discuss how you communicate and resolve issues together to achieve common goals.
