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- Tasks: Manage customer complaints and allocate them to teams in a hybrid role.
- Company: Leading repairs contractor in Basildon with a focus on customer satisfaction.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while enjoying a flexible work environment.
- Qualifications: Strong complaint handling skills and previous experience in the housing sector.
- Other info: Join a dynamic team dedicated to improving customer experiences.
The predicted salary is between 30000 - 42000 £ per year.
A leading repairs contractor in Basildon is seeking an experienced Complaints Coordinator to manage customer complaints efficiently in a hybrid role. You will allocate complaints to teams, handle compensation claims, and ensure compliance with regulatory standards.
Essential skills include:
- Strong complaint handling
- Customer service
- Previous housing sector experience
This position allows for flexibility in the office and remote work, contributing significantly to customer satisfaction.
Hybrid Housing Complaints Coordinator in Basildon employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Housing Complaints Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common complaint handling scenarios. Think about how you'd allocate complaints or handle compensation claims, and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight specific examples where you've turned a negative experience into a positive one. This will demonstrate your ability to enhance customer satisfaction, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid Housing Complaints Coordinator in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and customer service, especially in the housing sector. We want to see how your skills align with the role of a Complaints Coordinator!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about managing customer complaints and how you can contribute to our team's success. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved complaints in the past. We love seeing real-life scenarios that demonstrate your ability to handle challenges and ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing sector and complaint handling processes. Familiarise yourself with common issues that arise in repairs and how they can be resolved. This will show that you’re not just a fit for the role, but that you genuinely understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to manage complaints effectively.
✨Understand Regulatory Standards
Research the regulatory standards relevant to the housing sector. Be ready to discuss how you would ensure compliance in your role. This shows that you take the responsibilities of the position seriously and are proactive about adhering to industry regulations.
✨Embrace the Hybrid Model
Since this role is hybrid, be prepared to discuss how you manage your time and productivity when working remotely. Share any tools or strategies you use to stay organised and maintain communication with your team. This will highlight your adaptability and readiness for the role.
