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For Companies At a Glance
- Tasks: Manage and coordinate customer complaints efficiently for a leading repairs contractor.
- Company: Join a well-established contractor with a focus on customer satisfaction.
- Benefits: Competitive pay, hybrid working, and the chance to make a real impact.
- Why this job: Be the voice of customers and help improve service delivery.
- Qualifications: Experience in the housing sector and strong complaint handling skills.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 11 - 17 £ per hour.
We’re working on behalf of a leading repairs contractor to recruit an experienced Complaints Coordinator to join their busy team based in Basildon. This is a hybrid role, with office attendance required on Tuesdays and Thursdays. Candidates may be required to attend the office full-time for the first week to complete training. After this, office days will be Tuesday and Thursday, with flexibility to work from Ealing, WBR, or Pitsea.
The Role
The purpose of this role is to manage and coordinate customer complaints efficiently, ensuring they are resolved in a timely manner and in line with organisational policies and regulatory standards.
Key Responsibilities
- Assign complaints: Allocate incoming complaints to the appropriate teams for investigation and resolution
- Process compensation: Review and process compensation claims in line with policy and authorisation limits
- CRM updates: Accurately log complaint details and promise actions on the CRM system to ensure effective case tracking and follow-up
- Customer communication: Provide empathetic, professional updates via phone and email
- Manage customer expectations and handle a range of emotions with a calm, solution-focused approach
- Compliance: Ensure all complaint handling adheres to housing association guidelines and regulatory requirements
About You
- Previous housing sector experience is essential
- Strong complaint handling and customer service skills
- Confident communicator with the ability to handle sensitive situations professionally
- Organised, detail-focused, and comfortable working with CRM systems
This is a great opportunity to join a well-established contractor in a role where you can make a real impact on customer satisfaction and service delivery. Apply now to be considered or get in touch for more details.
Complaints Coordinator in Basildon employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Complaints Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your complaint handling skills and be ready to share examples of how you've resolved issues in the past. Show them you can keep calm under pressure and handle sensitive situations with ease.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Complaints Coordinator in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the housing sector and complaint handling. We want to see how your skills match the role, so don’t be shy about showcasing your customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Coordinator role. Share specific examples of how you've successfully managed complaints in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing customer expectations!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you understand the role of a Complaints Coordinator inside out. Familiarise yourself with common complaints processes, housing sector regulations, and how to use CRM systems effectively. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Empathy
Since this role involves handling customer complaints, it's crucial to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you've successfully managed sensitive situations. This will highlight your strong communication skills and your calm, solution-focused approach.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to complaint handling and customer service. Practising your responses will help you articulate your thoughts clearly during the actual interview, making you feel more at ease.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and specific challenges they face in complaint management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
