At a Glance
- Tasks: Lead a team in managing critical facilities for a high-profile media campus.
- Company: Dynamic company in the media and broadcast sector, based in Chiswick.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Exciting opportunity with diverse challenges and excellent growth potential.
- Why this job: Join a unique role where engineering meets client relations in a fast-paced setting.
- Qualifications: Experience in account management and a strong technical background in engineering.
We're recruiting an Account Manager to take ownership of Facilities Management delivery across a high-profile media and broadcast campus in Chiswick. This is a technically demanding, client-facing role suited to someone who understands critical infrastructure as well as they understand people and contracts.
This isn't a traditional FM management role. The client operates a live broadcast environment where uptime is non-negotiable, so the Account Manager needs real engineering credibility alongside strong commercial and stakeholder skills - someone equally comfortable in a plant room and a boardroom.
The role:
- Lead a team of 9 engineers and 1 contract support, taking full responsibility for operational performance, compliance and customer satisfaction across the account.
- Manage the P&L, oversee PPM and reactive maintenance, and act as the main point of contact and escalation for a client that is highly technical and demanding.
Key responsibilities for the Account Manager include:
- Full leadership of the FM account, including budgets, forecasting and commercial performance.
- Ensuring safe, compliant operation of critical building services and technical infrastructure.
- Leading PPM, reactive maintenance, lifecycle planning and project delivery.
- Managing business continuity and risk across critical systems.
- Building trusted relationships with client stakeholders and acting as their escalation point.
- Driving contract performance against KPIs and SLAs.
- Leading, coaching and developing a multi-disciplinary technical team.
- Supporting incident investigation and root cause analysis within a live operational environment.
What we're looking for:
- Proven experience as an Account Manager, Contracts Manager or senior Engineering Manager within Facilities Management.
- A strong technical background in Building Services, Electrical, Mechanical or Critical Engineering.
- Experience managing critical or high-availability environments — data centres, broadcast facilities, studios or similar.
- Working knowledge of power distribution, UPS, standby generation, cooling systems and BMS.
- Strong commercial acumen and experience managing operational budgets.
- Excellent knowledge of statutory compliance and health & safety legislation.
- A confident, credible communicator able to manage senior client relationships.
Desirable:
- Degree, HNC/HND or equivalent in Engineering or Building Services.
- IWFM, CIBSE or relevant industry membership.
This is a rare opportunity for an Account Manager to step into a genuinely technical, high-profile contract where no two days look the same. If you have the engineering depth and the client-facing polish to match, we'd like to hear from you.
Account Manager employer: Build Recruitment
Build Recruitment is an excellent employer, offering a supportive work culture that values employee development and growth. With competitive salaries, overtime opportunities, and the provision of a company van, employees can enjoy a fulfilling career while working on diverse projects across the beautiful regions of Devon and Cornwall, including schools and hospitals.
