WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out ofWinchester. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, coveringDTD, Voids, Planned and Disrepair works.
You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.
Key Responsibilities
- Operate and lead the contract to meet performance, delivery, quality, and margin targets
- Manage all aspects of service delivery, ensuring works are completedon time, to cost, and to quality
- Own thefinancial performanceof the contract – turnover, margin & profitability
- Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
- Ensure full compliance withHealth & Safety, SHEQ, and contractual obligations
- Drive customer satisfaction and manage complaints swiftly and effectively
- Deliver KPI performance and produce clear weekly and monthly performance reports
- Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
- Identify and support opportunities forcontract growth and new business
- Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings
Financial & People Responsibility
- Full responsibility foroperating and capital budgets
- Deliver the contract in line with (or better than) tender assumptions
Leadership of:
- Supervisors
- Multi‑Skilled Engineers
- Supply Chain Partners
- Schedulers / Planners
- Administrators
What We're Looking For
Knowledge & Experience
- Strong understanding ofhousing maintenance & social housing
- Proven commercial and financial acumen
- Experience managing responsive maintenance contracts
- Knowledge of KPI management and SOR codes
- Experience mobilising and managing contracts
Qualifications
- HNC (or equivalent)in Construction or related discipline
- Minimum 3 years' experienceleading a successful unit/contract
- SMSTS or IOSHqualification
Skills
- Strong leadership and people management capability
- Excellent communication (written & verbal)
- Commercial awareness and problem‑solving mindset
- Ability to manage multiple projects effectively
- Customer‑first approach with a passion for continuous improvement
- Confident usingMicrosoft Office(Excel, Word, Outlook, PowerPoint)
Contract Manager in Winchester employer: Build Recruitment Limited
Build Recruitment Limited is an excellent employer, offering a dynamic work environment where you can lead a dedicated team of engineers across Hampshire. With a strong focus on employee growth and development, we provide comprehensive benefits including a company van and generous annual leave, ensuring that our staff feel valued and supported in their roles. Join us to be part of a collaborative culture that prioritises client satisfaction and professional advancement.
