Call Handler – Housing Association Repairs Walton-on-Thames Monday to Friday, 8:00am – 5:00pm 16.12 per hour (Umbrella PAYE)
We are currently seeking an experienced Call Handler to join a Housing Association based in Walton-on-Thames. This is a key role in supporting residents by handling repair requests and providing excellent customer service.
Role Responsibilities:
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Act as the first point of contact for tenants regarding housing repairs and maintenance issues.
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Log repair requests accurately and schedule appointments with contractors.
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Provide updates to residents on progress and ensure service levels are met.
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Handle general enquiries with professionalism and empathy.
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Work closely with internal teams to resolve issues efficiently.
Requirements:
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Previous call handling or customer service experience (preferably within housing, facilities, or repairs).
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Strong communication skills with the ability to remain calm under pressure.
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Good IT skills and ability to use housing/repairs management systems.
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A proactive and problem-solving approach.
Offer:
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£16.12 per hour (Umbrella PAYE).
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Full-time, Monday to Friday (8am–5pm).
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Immediate start available.
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Friendly and supportive team environment.
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Call Handler in Walton-on-Thames employer: Build Recruitment Limited
Build Recruitment Limited is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive. With a strong focus on employee development and safety, we provide opportunities for growth within the construction sector while working on significant projects like the MOD refurbishment in Wyton. Our collaborative culture encourages open communication and teamwork, ensuring that every team member feels valued and empowered to contribute to our success.
