At a Glance
- Tasks: Assist residents with housing queries and ensure their needs are met.
- Company: Join a supportive housing association in the heart of Totnes.
- Benefits: Flexible part-time hours, valuable experience, and a chance to make a difference.
- Other info: Opportunity for personal growth and to contribute to a caring environment.
- Why this job: Be a vital part of a team that enhances community living and supports residents.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
I am looking for a Housing Assistant to join a housing association in Totnes. This will be within the Extra Care team. This is a 12-month fixed-term part-time position (25 hours per week), working 5 hours daily, Monday to Friday. Exact working hours are to be agreed and will be between 9am and 5pm.
Key responsibilities of the Housing Assistant:
- Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
- Communicate effectively with residents and signpost local services
- Respond promptly to and resolve complaints in line with agreed standards
- Liaise with contractors to minimise disruption and keep residents informed
- Work with internal and external teams to address concerns and support safeguarding requirements
- Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation
You will be able to demonstrate:
- Experience delivering excellent customer service and acting on feedback
- Strong communication and collaboration skills
- Effective problem-solving and decision-making ability
- Good IT knowledge and administrative skills
Housing Assistant in Totnes employer: Build Recruitment Limited
Build Recruitment Limited is an excellent employer, offering a dynamic work environment where you can lead a dedicated team of engineers across Hampshire. With a strong focus on employee growth and development, we provide comprehensive benefits including a company van and generous annual leave, ensuring that our staff feel valued and supported in their roles. Join us to be part of a collaborative culture that prioritises client satisfaction and professional advancement.
