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For Companies At a Glance
- Tasks: Support residents and manage tenancies in the vibrant Brixton community.
- Company: Join a large local authority dedicated to housing services.
- Benefits: Enjoy a competitive salary, supportive team, and local authority perks.
- Why this job: Make a real difference in people's lives and enhance community well-being.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 38400 £ per year.
A large local authority is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.
Key Responsibilities
- Manage a patch of council tenancies, acting as the main point of contact for residents
- Deliver a high-quality, customer-focused housing management service
- Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
- Investigate and manage reports of anti-social behaviour in line with legislation and council policies
- Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
- Work closely with internal teams and external partners to resolve housing-related issues
- Ensure accurate record keeping and case management using housing management systems
Skills & Experience Required
- Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
- Strong knowledge of tenancy management, housing legislation, and best practice
- Excellent communication and interpersonal skills, with the ability to engage effectively with residents
- Ability to manage a varied caseload and work independently in the community
- Strong problem-solving skills and a proactive approach to casework
- Confident IT skills and experience using housing management systems
What’s on Offer
- Salary of £32,000 per annum
- Full-time hours: Monday to Friday, 8:00am – 5:00pm
- Opportunity to work with a large, established local authority
- A role making a real difference to local communities
- Supportive team environment with opportunities for development
- Competitive local authority benefits package
Tenancy Officer employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those already working as Tenancy Officers. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management. Think about scenarios you've faced in previous roles and how you handled them. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance at landing that Tenancy Officer role. We’re always on the lookout for passionate individuals who want to make a difference in their communities, just like you!
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting residents and sustaining tenancies. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's dealing with anti-social behaviour or managing rent arrears, we want to know how you approach problem-solving in a proactive way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and housing legislation. Familiarise yourself with the key responsibilities of a Tenancy Officer, especially around supporting residents and managing anti-social behaviour. This will show that you're not just interested in the role, but that you understand it too.
✨Showcase Your Communication Skills
As a Tenancy Officer, you'll need to engage effectively with residents. During the interview, be prepared to demonstrate your excellent communication and interpersonal skills. Think of examples where you've successfully resolved issues or supported someone through a tough situation.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling rent arrears or dealing with anti-social behaviour. Prepare by thinking through how you would approach these scenarios, focusing on your problem-solving skills and proactive approach to casework.
✨Highlight Your IT Proficiency
Since you'll be using housing management systems, it's important to convey your confidence with IT. Be ready to discuss any relevant experience you have with similar systems or software, and how you've used technology to improve your work processes in the past.
