At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and resolve queries effectively.
- Company: Join a dynamic company focused on customer satisfaction and team collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to grow in a vibrant community-focused workplace.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong communication, problem-solving, and team leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Customer Experience Manager to join our team in Langley.
OVERALL PURPOSE OF ROLE
To manage all customer experience touch points ensuring that we deliver an exceptional service to all customers.
Responsibilities/Accountabilities
- To develop, manage and delight internal and external customer relationships with new and existing customers.
- Ensuring contract delivery is, at a minimum, in accordance with Group and client requirements.
- Managing correspondence from clients and customers in a timely professional manner.
- Being the ‘back stop’ point of contact for escalated queries from clients and customers.
- Proactively monitoring client satisfaction and proactively addressing issues as necessary to prevent dissatisfaction.
- Developing and enhancing lines of communication in accordance with client and customer needs.
- Promoting good working relationships with colleagues, clients, customers and other stakeholders, whilst demonstrating an inherent commercial awareness.
- Ensuring that every opportunity is maximised to achieve higher customer satisfaction ratings through the demonstration of Cardo's Core Values.
- Providing support and advice on procedural and technical matters.
- Planning, allocating and evaluating team and individual workload to resources.
- Putting safety and health at the heart of decision making, asking, listening and responding, creating an environment where ideas are freely expressed and lessons learnt without fear of recrimination.
- Providing a working environment where people feel valued and listened to understanding your teams requirements to succeed.
- Proactively promoting engagement between your staff and the community.
- Effective One to Ones and PDPs.
- Creating and delivering on learning opportunities for your people through effective talent management and career and succession planning.
- Promoting and encouraging information and knowledge sharing between team members.
- Giving your people the tools they need and allowing them to make decisions aligned with their responsibilities.
- Sharing best practice information through all people within your Account parameters.
- Demonstrating to your teams that you are their example of how the Cardo core values should be lived.
Skills & Experience
- Customer-Centric Mindset.
- Communication skills.
- Data Analysis & Insights.
- Conflict resolution and problem solving.
- Team Leadership & Collaboration.
Customer Service Manager in Slough employer: Build Recruitment Limited
At Cardo, we pride ourselves on being an exceptional employer, particularly for the Customer Experience Manager role in Langley. Our commitment to fostering a supportive work culture ensures that every team member feels valued and empowered, with ample opportunities for professional growth and development. With a focus on customer satisfaction and community engagement, we create an environment where innovative ideas are encouraged, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Build Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Build Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Build Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Build Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Build Recruitment Limited!
How to prepare for a job interview at Build Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
