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- Tasks: Be the friendly face connecting residents and the site team on exciting refurbishment projects.
- Company: Join a leading contractor in the social housing sector, making a difference in communities.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real impact by improving living conditions and fostering community relationships.
- Qualifications: Must have experience as a Resident Liaison Officer and excellent communication skills.
- Other info: Dynamic role with a chance to work independently and as part of a supportive team.
The predicted salary is between 28000 - 35000 £ per year.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based around Leicester, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Leicester and surrounding areas.
As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for:
- Keeping residents informed about project progress, communicating updates and any alterations to the schedule.
- Serving as the primary contact point, delivering a courteous and flexible service to both residents and staff.
- Resolving issues, booking appointments, managing schedules and addressing complaints by coordinating with all relevant parties.
- Fostering positive relationships with residents, aiming for high client satisfaction.
- Handling any complaints with professionalism and efficiency.
- Ensuring a seamless workflow with minimal disruption during the project.
- Providing assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
- Maintaining meticulous records, adhering to company policies, and safeguarding residents' contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
- Exceptional communication, people skills and the ability to work collaboratively.
- Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months.
- Reliable, good timekeeping and ability to work independently and as part of a team.
- Ambitious, innovative, and self-motivated.
- Ability to work as part of a team.
- Good computer skills and knowledge of Microsoft Office.
- Must have driving license and access to vehicle.
Resident Liaison officer employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison work. Think about how you'd handle specific scenarios, like resolving complaints or keeping residents informed. We want you to shine when it comes to showcasing your communication skills!
✨Tip Number 3
Showcase your experience! When chatting with potential employers, highlight your previous roles as a Resident Liaison Officer. Share specific examples of how you fostered positive relationships and resolved issues efficiently – this will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search. Let's get you that Resident Liaison Officer position!
We think you need these skills to ace Resident Liaison officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and people skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed resident relationships in the past.
Be Professional Yet Personable: Remember, we value professionalism but also a friendly approach. When writing your application, let your personality come through while maintaining a respectful tone. We want to see the real you!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as keeping residents informed and resolving issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is crucial. Prepare examples from your past experiences where you've successfully communicated with residents or resolved complaints. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in previous roles. Think of specific instances where you managed complaints or coordinated with multiple parties to resolve issues. This will highlight your ability to maintain professionalism and efficiency, which is key for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific projects you'll be working on. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
