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For Companies At a Glance
- Tasks: Be the vital link between residents and the site team on exciting refurbishment projects.
- Company: Join a leading contractor in the social housing sector with a focus on community.
- Benefits: Competitive pay, potential for contract extension, and a chance to make a difference.
- Why this job: Engage with residents, solve problems, and enhance community living experiences.
- Qualifications: Must have previous experience as a Resident Liaison Officer and a valid driving licence.
- Other info: Dynamic role with opportunities for personal growth and development.
Overview
Resident Liaison Officer – Ealing
3 month temp contract with likelihood of extension for the right candidate. £18.71 Umbrella pay or £14.09 PAYE. Required to drive; please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Stevenage, Chelmsford and some areas in north London / Kings Cross.
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Stevenage, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stevenage, Chelmsford and some areas in north London / Kings Cross.
As a Resident Liaison Officer you will be working on a refurbishment project, where you will be accountable for:
- Keep residents informed about project progress, communicating updates and any alterations to the schedule.
- Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
- Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
- Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
- Maintain meticulous records, adhering to company policies, and safeguard residents\’ contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
- Exceptional communication, people skills and the ability to work collaboratively
- Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
- Reliable, good timekeeping and ability to work independently and as part of a team
- Ambitious, innovative, and self-motivated
- Ability to work as part of a team
- Good computer skills and knowledge of Microsoft Office
- Must have driving license and access to vehicle
How to Apply
If you possess the required experience and skills, please submit your CV to the job ad today!
For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: lucy.vandergucht@buildrec.com | 07879715700
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Resident Liaison Officer employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the specific projects they’re involved in. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute as a Resident Liaison Officer.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be the bridge between residents and the site team. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your relevant experience and skills, especially your communication and people skills, as these are key for this position.
Showcase Your Experience: If you've worked as a Resident Liaison Officer before, don’t hold back! Share specific examples of how you’ve successfully managed resident relationships and resolved issues in past roles.
Be Professional Yet Personable: Remember, we value professionalism but also a personable approach. Use a friendly tone in your application to reflect the kind of service you’ll provide to residents.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as keeping residents informed and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Resident Liaison Officer, you'll be interacting with various stakeholders. Prepare examples from your past experiences where you've successfully communicated with residents or resolved conflicts. Highlighting your exceptional communication skills will set you apart from other candidates.
✨Demonstrate Flexibility and Problem-Solving
The role requires a courteous and flexible service to both residents and staff. Think of situations where you've had to adapt quickly or solve unexpected issues. Sharing these stories will illustrate your ability to handle challenges effectively, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the project, team dynamics, or company culture. This not only shows your interest but also helps you assess if the role is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
