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For Companies At a Glance
- Tasks: Manage repairs scheduling and ensure customer satisfaction in a fast-paced environment.
- Company: Join a growing organisation focused on social housing and community impact.
- Benefits: Competitive pay, potential for permanent role, and a supportive team culture.
- Why this job: Make a real difference in people's lives through effective repairs planning.
- Qualifications: Experience in social housing and strong organisational skills required.
- Other info: Opportunity for career growth and development in a dynamic setting.
Repairs Planner
Contract: Temp to PermSalary: £16.91 per hour (Umbrella Rate) // £12.74 (paye rate)Hours: 8:00am – 5:00pm Office-Based full time
Location: Finsbury Park, N4
About the RoleWe are seeking an organised and proactive Repairs Planner to join our team. You will play a key role in ensuring repairs are allocated, scheduled, and completed efficiently, while maintaining high levels of customer satisfaction. This is an excellent opportunity for someone with experience in social housing and repairs/maintenance to step into a fast-paced and rewarding position.
Key Responsibilities
Manage the incoming repairs inbox, allocating work to operatives and subcontractors.
Schedule appointments and works effectively, ensuring resources are maximised.
Use the in-house system to monitor and actively schedule operatives and subcontractors.
Handle complex repairs and manage demanding situations, ensuring service recovery and customer satisfaction.
Take inbound calls and emails, log issues, allocate jobs, and monitor completion progress.
Provide timely updates to clients and maintain accurate system records.
Build and maintain effective working relationships with operatives, clients, customers, and suppliers.
Diagnose and understand repair requests, taking ownership to identify needs and deliver suitable solutions.
Essential Requirements
Experience within social housing and repairs/maintenance .
Previous experience in planning and scheduling jobs using a planning system.
Strong understanding of trades and repair works typically carried out by direct labour staff or subcontractors.
Knowledge of work-in-progress reduction, jeopardy planning, further works management, and extensions of time. Please apply today to call Leah Seber at build recruitment for more information.
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Repairs Planner employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and repairs sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their needs, especially in social housing and repairs.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've effectively managed schedules and resources in previous roles. This will highlight your fit for the Repairs Planner position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Repairs Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and repairs/maintenance. We want to see how your skills match the role of Repairs Planner, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing repairs and scheduling, and let us know what excites you about this opportunity.
Show Off Your Organisational Skills: As a Repairs Planner, being organised is key. In your application, give examples of how you've effectively managed schedules or handled complex situations in the past. We love to see candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and repairs/maintenance. Familiarise yourself with common repair requests and the processes involved in scheduling and allocating jobs. This will show that you're not just interested in the role, but that you understand it too.
✨Show Off Your Organisational Skills
As a Repairs Planner, organisation is key. Prepare examples from your past experience where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritise work and ensure customer satisfaction, as this will be crucial for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect back what you understand and ask clarifying questions if needed. This will highlight your communication skills and your ability to handle complex situations.
✨Build Rapport
Remember, interviews are a two-way street. Take the time to build rapport with your interviewers. Ask about their experiences in the company and share your enthusiasm for the role. A positive connection can make a lasting impression and set you apart from other candidates.
