Senior Resident Liaison Officer
Salary: £36,000 – £42,000 per annum
Permanent Full-time
We’re looking for an experienced SeniorResident Liaison Officer to join a busy team delivering works across the social housing/construction sector.
This is a customer-focused role where you’ll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You’ll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience.
About You:
- Previous experience in a customer service or resident-facing role
- Experience managing or supervising people is highly desirable
- Background within resident liaison, social housing or maintenanceis essential
- Good understanding of customer service and stakeholder management
- Confident dealing with complaints and challenging situations
- Good working knowledge of Microsoft Office
- Understanding of GDPR and data confidentiality
- Excellent communication and organisational skills
- Professional, approachable and confident when dealing with residents
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Senior Customer / Resident Liaison Officer in Long Bennington employer: Build Recruitment Limited
Build Recruitment Limited is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive. With a strong focus on employee development and safety, we provide opportunities for growth within the construction sector while working on significant projects like the MOD refurbishment in Wyton. Our collaborative culture encourages open communication and teamwork, ensuring that every team member feels valued and empowered to contribute to our success.
