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- Tasks: Support residents and manage tenancies in the vibrant Brixton area.
- Company: Join a large local authority dedicated to community well-being.
- Benefits: Enjoy a competitive salary, supportive team, and great local authority perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Work Monday to Friday, 8:00am – 5:00pm with opportunities for growth.
The predicted salary is between 28800 - 38400 £ per year.
A large local authority is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.
Key Responsibilities
- Manage a patch of council tenancies, acting as the main point of contact for residents
- Deliver a high-quality, customer-focused housing management service
- Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
- Investigate and manage reports of anti-social behaviour in line with legislation and council policies
- Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
- Work closely with internal teams and external partners to resolve housing-related issues
- Ensure accurate record keeping and case management using housing management systems
Skills & Experience Required
- Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
- Strong knowledge of tenancy management, housing legislation, and best practice
- Excellent communication and interpersonal skills, with the ability to engage effectively with residents
- Ability to manage a varied caseload and work independently in the community
- Strong problem-solving skills and a proactive approach to casework
- Confident IT skills and experience using housing management systems
What’s on Offer
- Salary of £32,000 per annum
- Full-time hours: Monday to Friday, 8:00am – 5:00pm
- Opportunity to work with a large, established local authority
- A role making a real difference to local communities
- Supportive team environment with opportunities for development
- Competitive local authority benefits package
Tenancy Officer in London employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working in local authorities. Attend local events or join online forums to connect with potential colleagues and learn about job openings before they hit the market.
✨Tip Number 2
Show your passion for community work! When you get the chance to chat with hiring managers or during interviews, share your experiences and commitment to supporting residents. Let them know why you care about making a difference in people's lives.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you've tackled challenges like anti-social behaviour or rent arrears. We want to see how you handle real-life scenarios, so be ready to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to join our supportive team!
We think you need these skills to ace Tenancy Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management and tenancy-related roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and sustaining tenancies. We love seeing genuine enthusiasm for making a difference in local communities.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can manage varied caseloads and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and housing legislation. Familiarise yourself with the local authority's policies and any recent changes in housing law. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Tenancy Officer, you'll need to engage effectively with residents. Prepare examples of how you've successfully communicated with tenants or resolved conflicts in the past. This will demonstrate your interpersonal skills and ability to handle challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled issues related to tenancy or housing management. Be ready to discuss your approach to resolving problems, especially in cases of rent arrears or anti-social behaviour. This will highlight your proactive nature and suitability for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges faced by the Housing Management team, or the local community. This shows your enthusiasm for the position and helps you gauge if the role is the right fit for you.
