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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during repairs.
- Company: Join a reputable repairs contractor in the social housing sector.
- Benefits: Earn £19.05 per hour with ongoing work and support from a dedicated agency.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in social housing or construction and strong interpersonal skills required.
- Other info: Opportunity to work on a high-profile contract in a dynamic environment.
The predicted salary is between 19 - 22 £ per hour.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) on behalf of a well-established, large repairs contractor working within the social housing sector. This is an excellent opportunity to join a busy contract based in Finsbury Park, supporting planned and reactive maintenance works.
The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, the contractor, and internal teams, ensuring a smooth customer journey throughout repair and maintenance works.
Responsibilities
- Act as the primary liaison between residents and site teams
- Keep residents informed of works schedules, progress, and any changes
- Manage resident expectations and resolve queries or complaints professionally
- Carry out home visits and attend site meetings where required
- Ensure high levels of customer satisfaction are maintained at all times
- Work closely with site managers, subcontractors, and client representatives
- Maintain accurate records and reports relating to resident communications
Requirements
- Previous experience as a Resident Liaison Officer within social housing or construction
- Strong communication and interpersonal skills
- Ability to handle complaints and sensitive situations calmly and effectively
- Good organisational and time management skills
- Confident using IT systems for reporting and record-keeping
- Full UK driving licence preferred (depending on site requirements)
What’s on Offer
- Competitive pay rate of £19.05 per hour
- Ongoing work with a reputable repairs contractor
- Support from a dedicated recruitment agency
- Opportunity to work on a high-profile social housing contract
If you are an experienced Resident Liaison Officer looking for your next role in Finsbury Park, we would love to hear from you. Apply now to be considered or contact us for further details.
Resident Liaison Officer in London employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As an RLO, you'll need to handle complaints and keep residents informed, so practice answering common questions and scenarios that might come up during the interview.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles and how you've successfully managed resident expectations and resolved issues. Real-life examples go a long way!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that dream job as a Resident Liaison Officer.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've managed resident expectations or resolved complaints in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need in the role. Avoid jargon unless it’s relevant to the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Finsbury Park!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the social housing sector and the specific challenges that come with it. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential situations you might face as an RLO, such as handling resident complaints or managing expectations during maintenance works. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to communicate effectively.
✨Showcase Your Communication Skills
As a key point of contact, strong communication is crucial. During the interview, practice clear and concise responses. You might even want to ask a friend to conduct a mock interview with you to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
