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For Companies At a Glance
- Tasks: Support residents during home works, ensuring they are informed and prepared.
- Company: A dedicated team focused on delivering exceptional customer service.
- Benefits: Competitive salary, van and fuel card, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a passionate team committed to empathy and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Contract: Permanent
Location: North London
Salary: £30,000 plus van and fuel card
The Role
We are looking for a customer-focused Customer Service Representative (CSR) to support residents before and during works carried out in their homes. You will ensure households are fully informed, prepared, and supported, with particular focus on vulnerable residents or those requiring additional assistance. Using a Household Profile Tool, you will help identify individual needs, build flexible appointment schedules, and minimise disruption while delivering a positive resident experience.
Key Responsibilities
- Act as a main point of contact for residents before and during works
- Use household profiling tools to understand and support individual needs
- Build and manage flexible appointments to minimise disruption
- Provide additional support for vulnerable residents or those with disabilities
- Keep residents informed throughout the works
- Respond to queries and concerns in a professional and empathetic manner
- Work in line with client requirements and the company code of conduct
Our Customer Service Ethos
We deliver first-class customer service through:
- Effective communication
- Consultation and involvement
- Empathy and inclusivity
- Clear information and trust
- Innovative and resident-focused solutions
About You
- Experience in a customer service or resident-facing role
- Strong communication and organisational skills
- Confident supporting vulnerable customers
- Calm, professional, and solutions-focused
This role is ideal for someone passionate about delivering inclusive, high-quality customer service and supporting residents through change.
Customer Support Representative in London employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and customer service ethos. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for any questions they throw your way.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've supported vulnerable customers in the past. Highlighting your experience in providing tailored support will make you stand out as a compassionate candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Customer Support Representative in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with our focus on empathy and inclusivity!
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well and demonstrate their ability to connect with residents.
Highlight Relevant Experience: If you've worked with vulnerable customers or in a resident-facing role before, shout about it! We’re looking for someone who understands the importance of support and can manage individual needs effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Build Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with household profiling tools and think about how you would support vulnerable residents. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a lot of interaction with residents, especially those who may need extra support, be prepared to share examples of how you've demonstrated empathy in past roles. Think of specific situations where you went above and beyond to assist someone, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with a frustrated resident or managing a last-minute appointment change. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's approach to customer service or how they support their staff in delivering high-quality service. This shows your interest in the company culture and your commitment to providing excellent service.
