Location: Leatherhead, Surrey
Pay Rate: £18.91 per hour
Contract: Temporary to Permanent
Working Hours: Monday to Friday, 8:00am–5:00pm
About the Role
We are currently recruiting for a Complaints Administrator to join a busy team working for a social housing contractor in Leatherhead. This is an excellent opportunity for an organised and customer-focused administrator to support the complaints team, ensuring resident concerns are handled professionally, efficiently and within required timescales.
The successful candidate will provide administrative support throughout the complaints process, helping to ensure all complaints are accurately recorded, monitored and progressed through to resolution.
Key Responsibilities
- Logging, recording and updating complaints on internal systems.
- Monitoring complaint cases to ensure deadlines and response timescales are met.
- Liaising with internal departments, contractors and housing teams to obtain updates and information.
- Preparing correspondence, reports and documentation relating to complaints.
- Responding to resident enquiries professionally and directing queries to the appropriate team.
- Maintaining accurate records and ensuring all complaint information is up to date.
- Supporting the complaints team with general administrative duties and case management.
- Escalating outstanding issues and delays to the relevant managers.
- Ensuring a high standard of customer service is maintained when dealing with residents and stakeholders.
Requirements
- Previous administration experience, ideally within social housing, property maintenance or a customer service environment.
- Strong organisational skills and excellent attention to detail.
- Good written and verbal communication skills.
- Confident using Microsoft Office and internal computer systems.
- Ability to manage competing priorities and work to strict deadlines.
- A professional, empathetic and customer-focused approach when handling sensitive complaints.
What’s on Offer?
- £18.91 per hour
- Temporary-to-permanent opportunity.
- Monday to Friday, 8:00am–5:00pm.
- Based in Leatherhead, Surrey.
- Opportunity to gain experience within the social housing sector.
- A supportive working environment within an established housing maintenance team.
#J-18808-Ljbffr
Complaints Administrator in Leatherhead employer: Build Recruitment Limited
Build Recruitment Limited is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive. With a strong focus on employee development and safety, we provide opportunities for growth within the construction sector while working on significant projects like the MOD refurbishment in Wyton. Our collaborative culture encourages open communication and teamwork, ensuring that every team member feels valued and empowered to contribute to our success.
