At a Glance
- Tasks: Lead a team to deliver outstanding customer service and resolve complaints.
- Company: Join Cardo Group, dedicated to high-quality property maintenance and community engagement.
- Benefits: Competitive salary up to £45,000 and career development opportunities.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experience in a supportive team environment.
- Qualifications: Experience in call centre management and strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)
About Cardo Group
Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.
The Role
We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.
Key Responsibilities
- Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
- Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
- Handle and resolve escalated complaints efficiently and professionally
- Drive improvements in resident engagement and satisfaction
- Monitor call quality, provide coaching, and implement continuous improvement strategies
- Produce performance reports and identify trends to inform service improvements
- Collaborate with internal teams to ensure a seamless customer experience
About You
- Proven experience in a call centre or customer service management role
- Strong background in handling complaints and resolving complex customer issues
- Excellent leadership and team development skills
- Passion for delivering high-quality customer service and resident engagement
- Strong organisational and problem-solving abilities
- Comfortable working in a fast-paced environment
What We Offer
- Competitive salary up to £45,000
- Opportunity to lead a close-knit, supportive team
- A role where you can make a real impact on customer experience
- Career development within a growing organisation
How to Apply
If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you.
Call Centre Team Leader: Customer Experience in Kingston upon Thames employer: Build Recruitment Limited
Cardo Group is an exceptional employer that prioritises employee growth and community engagement, making it a rewarding place to work. Located in Kingston upon Thames, the company offers a competitive salary and the opportunity to lead a dedicated team, fostering a supportive work culture where your contributions directly enhance customer experience. With a strong focus on professional development and a commitment to high-quality service, Cardo Group empowers its employees to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader: Customer Experience in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Call Centre Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. Think about your past experiences and how they relate to the role at Cardo Group. We want you to shine when it comes to showcasing your leadership skills!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've improved customer satisfaction or resolved complaints in previous roles. This will demonstrate that you’re not just a fit for the job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cardo Group team and contributing to our mission of delivering top-notch customer experiences.
We think you need these skills to ace Call Centre Team Leader: Customer Experience in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Team Leader role. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you the perfect candidate for leading our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complaints or resolved issues in the past. We want to see your proactive approach and how you can drive improvements in resident engagement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Stuff
Make sure you understand Cardo Group's mission and values. Familiarise yourself with their focus on customer satisfaction and community engagement. This will help you align your answers with what they care about.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your capability to lead the Call Handlers effectively.
✨Be Ready for Scenario Questions
Expect questions about handling complaints and improving customer experience. Prepare to discuss real-life scenarios where you turned a negative situation into a positive outcome. This shows your problem-solving skills and commitment to customer service.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their current challenges in customer engagement or how they measure success in the call centre. This will highlight your proactive approach and genuine interest.
