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- Tasks: Support a busy team by coordinating work orders and managing client communications.
- Company: Join a dynamic company in Enfield with a fast-paced environment.
- Benefits: Competitive pay, potential for hybrid work, and temp-to-perm opportunity.
- Why this job: Be part of a team that ensures smooth operations and client satisfaction.
- Qualifications: Experience in coordination or administration, strong organisational skills, and MS Office proficiency.
- Other info: Great chance for career growth in a rewarding role.
Job Title: Helpdesk Administrator
Location: Enfield (Hybrid Opportunity After Initial Period)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: £16.22 per hour (Umbrella)
About the Role
We are currently seeking a proactive and highly organised Helpdesk Administrator to join a busy and fast-paced team based in Enfield. This is a temp-to-perm opportunity for the right candidate, with the potential for hybrid working after a couple of months.
You will play a key role in supporting the operational team, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring the smooth running of daily schedules and reporting.
Key Responsibilities
- Raise and allocate work orders from client phone calls and emails using internal systems
- Work closely with Contract Managers/Supervisors to allocate daily and emergency works
- Book appointments with sites and subcontractors using internal systems
- Process operative timesheets, update spreadsheets and ensure accurate records for payroll
- File and maintain job documentation including photos and supporting paperwork
- Daily updates of WIP reports and internal trackers to minimise outstanding jobs
- Handle client queries and recalls across multiple contracts professionally
- Maintain lone working records and carry out regular welfare calls to operatives
- Ensure compliance and document accuracy – including RAMS, job sheets, materials used
- Upload documents to client systems to support invoicing and contract compliance
- Support administrative duties as requested by managers and senior leadership
- Keep client portals updated with job progress and documentation
Requirements
- Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilities
- Excellent organisational skills and attention to detail
- Strong communication skills and confidence in dealing with clients, operatives, and management
- Proficient in MS Office and ability to pick up internal systems quickly
- Comfortable working in a fast-paced, high-volume environment
Ready to apply?
If you’re an experienced coordinator or administrator looking for your next opportunity in a dynamic and rewarding environment, apply now with your CV or call Leah Seber at Build Recruitment
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Helpdesk Admin employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Helpdesk Admin role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your organisational skills and attention to detail can shine through. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with MS Office and any internal systems mentioned in the job description. Being able to demonstrate your proficiency during an interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Helpdesk Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant administrative experience to show us you're the perfect fit for the Helpdesk Admin role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to mention your communication skills!
Show Off Your Tech Skills: Since we’re looking for someone proficient in MS Office and quick to learn internal systems, make sure to mention any relevant software experience. If you've worked with similar tools before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Build Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities listed in the job description, such as raising work orders and liaising with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss specific examples from your past experience where you've successfully managed multiple tasks or projects. Think about how you can illustrate your ability to keep things running smoothly, especially in a fast-paced environment.
✨Practice Your Communication Skills
As a Helpdesk Administrator, you'll need to communicate effectively with clients and team members. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable discussing how you handle client queries and maintain professional relationships.
✨Familiarise Yourself with Relevant Software
Since proficiency in MS Office and internal systems is crucial, brush up on your skills before the interview. If you have experience with similar software, be ready to talk about it. Showing that you can quickly adapt to new systems will give you an edge over other candidates.