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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch repairs services across the Midlands.
- Company: Join a leading housing organisation focused on community impact.
- Benefits: Competitive salary, leadership development, and a chance to make a difference.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Step into a senior role and shape the future of housing repairs.
- Qualifications: Experience in operations or contracts management within a repairs environment.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands. This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment. This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.
The Role
- Lead delivery of a fast-paced reactive repairs service
- Manage a multi-layer team of managers, supervisors and operatives
- Drive performance across KPIs, WIP, first-time fix and productivity
- Oversee customer experience and complaints resolution
- Ensure compliance with health
General Manager employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. You never know who might have the inside scoop on a General Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This will help us demonstrate our understanding of the responsive repairs environment and show how we can drive performance across KPIs.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how we've successfully managed teams and improved service delivery. Highlighting our experience in resolving customer complaints will set us apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience in managing teams and driving performance in a responsive repairs environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully led teams and improved service delivery in previous roles.
Showcase Your Achievements: Quantify your successes! Whether it's improving KPIs or enhancing customer satisfaction, we want to see numbers that demonstrate your impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of KPIs and operational performance. Brush up on relevant metrics like first-time fix rates and productivity levels. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Leadership Skills
This role requires strong leadership, so prepare examples that highlight your experience managing teams. Think about times when you motivated your team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Experience Matters
Since overseeing customer experience is key, be prepared to talk about how you've handled complaints and improved service delivery. Share specific instances where your actions led to positive outcomes for customers, demonstrating your commitment to service excellence.
✨Compliance is Key
Familiarise yourself with health and safety regulations relevant to the repairs environment. Be ready to discuss how you've ensured compliance in past roles and how you would approach this in the new position. Showing your awareness of these standards will set you apart.