Job Title: Helpdesk Administrator
Location: Enfield (Hybrid Opportunity After Initial Period)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: £16.22 per hour (Umbrella)
About the Role:
We are currently seeking a proactive and highly organised Helpdesk Administrator to join a busy and fast-paced team based in Enfield. This is a temp-to-perm opportunity for the right candidate, with the potential for hybrid working after a couple of months.
You will play a key role in supporting the operational team, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring the smooth running of daily schedules and reporting.
Key Responsibilities:
- Raise and allocate work orders from client phone calls and emails using internal systems
- Work closely with Contract Managers/Supervisors to allocate daily and emergency works
- Book appointments with sites and subcontractors using internal systems
- Process operative timesheets, update spreadsheets and ensure accurate records for payroll
- File and maintain job documentation including photos and supporting paperwork
- Daily updates of WIP reports and internal trackers to minimise outstanding jobs
- Handle client queries and recalls across multiple contracts professionally
- Maintain lone working records and carry out regular welfare calls to operatives
- Ensure compliance and document accuracy – including RAMS, job sheets, materials used
- Upload documents to client systems to support invoicing and contract compliance
- Support administrative duties as requested by managers and senior leadership
- Keep client portals updated with job progress and documentation
Requirements:
- Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilities
- Excellent organisational skills and attention to detail
- Strong communication skills and confidence in dealing with clients, operatives, and management
- Proficient in MS Office and ability to pick up internal systems quickly
- Comfortable working in a fast-paced, high-volume environment
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Helpdesk Admin in Enfield employer: Build Recruitment Limited
Build Recruitment Limited is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive. With a strong focus on employee development and safety, we provide opportunities for growth within the construction sector while working on significant projects like the MOD refurbishment in Wyton. Our collaborative culture encourages open communication and teamwork, ensuring that every team member feels valued and empowered to contribute to our success.
