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- Tasks: Support residents during roofing works and manage their queries professionally.
- Company: Respected contractor specialising in social housing maintenance.
- Benefits: Competitive salary, company vehicle, and long-term contract.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in customer service or community roles with strong communication skills.
- Other info: Join a supportive team with opportunities for progression.
The predicted salary is between 30000 - 35000 £ per year.
Location: Eastbourne
Salary: £30,000–£35,000
Contract Type: Full-Time, Permanent - up to 10 years work
About the Company
Our client is a respected contractor specialising in social housing maintenance and external works. They are delivering a major roofing replacement and improvement programme across occupied homes in Eastbourne and require a Resident Liaison Officer to support residents throughout the project.
Role Overview
As the Resident Liaison Officer, you will act as the key link between residents, site teams, and the wider project delivery team. You will ensure households are fully informed about upcoming roofing works, supported throughout the process, and that any concerns are managed professionally.
Key Responsibilities
- Resident Communication & Support
- Act as the main point of contact for residents during roofing works
- Explain project timelines, scaffolding needs, and potential disruption
- Conduct home visits, drop-in sessions, and resident meetings
- Provide additional support to vulnerable residents
- Manage and resolve resident queries and complaints
- Work with site managers and operatives to coordinate access and appointments
- Maintain accurate communication and resident records
- Carry out property visits to monitor progress and ensure respectful working practices
- Promote positive relationships between residents, contractors, and the client
- Support feedback surveys and engagement initiatives
- Log resident interactions and concerns
- Provide updates on engagement and satisfaction
- Track issues to ensure timely resolution
Requirements
- Experience as an RLO or in housing, customer service, or a community-facing role
- Strong communication and people skills
- Ability to handle sensitive or challenging situations
- Good organisational and IT skills
- Full UK Driving Licence (vehicle provided)
What’s on Offer
- £30,000–£35,000 salary
- Small company vehicle included
- Long-term social housing contract in Eastbourne
- Supportive, established delivery team
- Opportunities for progression and development
For more information please send up to date CV to Kristian.booth@buildrec.com or call 07487847467
Resident Liaison Officer in Eastbourne employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their projects, especially the roofing programme in Eastbourne. We want you to be able to discuss how your experience aligns with their needs and how you can support residents effectively.
✨Tip Number 3
Showcase your communication skills! As a Resident Liaison Officer, you’ll need to manage resident queries and concerns. Practice explaining complex ideas simply and clearly, so you can demonstrate your ability to engage with residents during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so make sure you take advantage of all the resources we offer to help you land that job.
We think you need these skills to ace Resident Liaison Officer in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing or customer service. We want to see how your skills match the role of a Resident Liaison Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and how you can contribute to our social housing programme. Keep it friendly and professional!
Showcase Your Communication Skills: As a key link between residents and the project team, strong communication is essential. In your application, give examples of how you've effectively communicated in previous roles, especially in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident communication, project coordination, and community engagement. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident queries or handled sensitive situations. Be ready to share these examples during the interview to showcase your problem-solving skills and ability to connect with people.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief explanation of how you would inform residents about project timelines and potential disruptions, as this will highlight your ability to convey important information effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.