Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents during home works, ensuring they are informed and prepared.
- Company: A community-focused company dedicated to excellent customer service.
- Benefits: Competitive salary, van and fuel card, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a team that values empathy, inclusivity, and innovative solutions.
The predicted salary is between 24000 - 36000 £ per year.
Contract: Permanent
Location: North London
Salary: £30,000 plus van and fuel card
The Role
We are looking for a customer-focused Customer Service Representative (CSR) to support residents before and during works carried out in their homes. You will ensure households are fully informed, prepared, and supported, with particular focus on vulnerable residents or those requiring additional assistance. Using a Household Profile Tool, you will help identify individual needs, build flexible appointment schedules, and minimise disruption while delivering a positive resident experience.
Key Responsibilities
- Act as a main point of contact for residents before and during works
- Use household profiling tools to understand and support individual needs
- Build and manage flexible appointments to minimise disruption
- Provide additional support for vulnerable residents or those with disabilities
- Keep residents informed throughout the works
- Respond to queries and concerns in a professional and empathetic manner
- Work in line with client requirements and the company code of conduct
Our Customer Service Ethos
We deliver first-class customer service through:
- Effective communication
- Consultation and involvement
- Empathy and inclusivity
- Clear information and trust
- Innovative and resident-focused solutions
About You
- Experience in a customer service or resident-facing role
- Strong communication and organisational skills
- Confident supporting vulnerable customers
- Calm, professional, and solutions-focused
This role is ideal for someone passionate about delivering inclusive, high-quality customer service and supporting residents through change.
Customer Support Representative employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company! Research their values and customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when addressing queries and concerns.
✨Tip Number 3
Show your empathy! Prepare examples from your past experiences where you've supported vulnerable customers or handled difficult situations. This will demonstrate your ability to connect with residents on a personal level.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with our focus on empathy and inclusivity, so don’t hold back!
Showcase Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Highlight Relevant Experience: If you've worked with vulnerable customers or in a resident-facing role before, make sure to mention it! We’re looking for someone who understands the importance of support and can relate to our residents’ needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Build Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the company’s customer service ethos. This will help you tailor your answers to show how your experience aligns with their needs.
✨Showcase Your Empathy
Since the role involves supporting vulnerable residents, be prepared to share examples of how you've demonstrated empathy in previous roles. Think of specific situations where you went above and beyond to assist someone in need, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is crucial for a Customer Support Representative.
✨Prepare Questions for Them
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or how they support their staff in delivering excellent customer service. This demonstrates your genuine interest in the role and the company.
