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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive service excellence.
- Company: Established organisation in the maintenance sector with a supportive culture.
- Benefits: Permanent role, collaborative environment, and opportunity for career growth.
- Why this job: Shape service delivery and make a real impact on customer satisfaction.
- Qualifications: Experience in managing teams and strong communication skills required.
- Other info: Join a stable company and be part of a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Finsbury Park
Sector: Maintenance / Property Services
Our client, a well-established organisation within the maintenance sector, is seeking an experienced Planning & Customer Services Manager to join their team based in Finsbury Park. This is a key leadership role, responsible for driving service excellence, team performance, and customer satisfaction.
Key Responsibilities
- Develop and maintain excellent customer relationships, ensuring a consistently high standard of service
- Manage customer complaints effectively, identifying patterns and trends, and leading service improvements
- Lead and manage a team of planners and administrators to maximise productivity, efficiency, and effectiveness
- Ensure the team adheres to all company policies, procedures, and compliance requirements
- Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe service
- Monitor performance metrics and implement improvements where required
Skills & Experience Required
- Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector
- Strong people management skills with the ability to motivate, develop, and lead a team
- Advanced Microsoft Excel skills and confidence working with data and reports
- Excellent communication skills, both written and verbal
- A customer-focused mindset with a commitment to delivering high-quality service
- Strong organisational and problem-solving abilities
What’s on Offer
- A permanent opportunity within a growing and stable organisation
- A collaborative and supportive working environment
- The chance to play a pivotal role in shaping service delivery and team performance
If you are a driven manager with a passion for customer service and team leadership, we’d love to hear from you.
Customer Service Manager employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the maintenance and property services sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and team management. We want you to feel confident and ready to showcase your skills and experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Manager. Highlight your experience in managing teams and improving customer satisfaction, as these are key for us.
Showcase Your Skills: Don’t forget to mention your advanced Microsoft Excel skills and any relevant data management experience. We love seeing how you can use data to drive service improvements!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and team leadership. Share specific examples of how you've led teams to success in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service principles and best practices. Be ready to discuss how you've handled complaints in the past and what strategies you've used to improve service delivery. This will show that you understand the importance of customer satisfaction.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about specific situations where you motivated your team or improved their performance. This is key for a role that requires strong people management skills, so make it count!
✨Excel with Excel
Since advanced Microsoft Excel skills are a must, be prepared to talk about how you've used Excel in previous roles. Whether it's managing schedules or analysing data, having concrete examples will demonstrate your confidence and capability with this tool.
✨Communicate Clearly
Practice your communication skills ahead of time. You’ll need to articulate your thoughts clearly and effectively, both verbally and in writing. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and articulate.
